Product Manager
Rev
Jan 2019 - Jan 2020 (1 year 1 month)
- Coordinated all product launches, which included product roadmap planning, cost-benefit analysis, external product marketing, sales, and customer success training material, and all product metrics based on core drivers of the business
-Launched the first internal/external product to support Sales, Customer Success, and Vendors, which increase the overall revenue capacity per customer success manager by 20%
-Conceptualized and deployed enhanced product features resulting in a reduction of customer success operational costs (OPEX) by ~ 25%
-Led and collaborated with design and engineering teams to develop the first self-service platform which launched to 5 alpha clients within two months of launch (100% of o