Alyssa Taylor Duddy

Senior Customer Success Manager

Intellistack

Oct 2025 - Current (1 year 1 month)

Client Success Manager

Ninety

May 2024 - Aug 2025 (1 year 4 months)

- Managed a portfolio of 1,000+ clients, serving as a trusted advisor and helping organizations optimize business operations through Ninety’s tools. - Leveraged client data to uncover opportunities for adoption, engagement, and retention, driving measurable business outcomes and long-term success. - Built strong client relationships through regular weekly calls, maintaining high retention rates and consistently receiving exceptional feedback. - Advocated for clients internally, sharing insights and feedback with product, marketing, customer success, and partnerships teams to continuously enhance the customer experience.

Customer Success Manager

Justworks

Mar 2023 - May 2024 (1 year 3 months)

- Guided a portfolio of ~95 clients on an evolving B2B SaaS platform, while uncovering and driving new sales opportunities. - Proactively strengthened customer relationships through regular check-ins and business reviews, ensuring satisfaction and measurable value. - Acted as a customer advocate by sharing trends, challenges, and feedback with internal teams to influence product and process improvements. - Identified and supported at-risk accounts with tailored retention strategies to maintain long-term partnerships. - Earned Winner’s Circle recognition as the department’s top performer in FY’24 Q1 and Q2.

Account Manager

Justworks

Mar 2022 - Mar 2023 (1 year 1 month)

- Built and nurtured strong customer relationships to guide and support clients throughout their journey. - Translated complex and sensitive topics (such as health insurance, compliance, and taxes) into simple, user-friendly explanations with empathy and clarity. - Partnered with cross-functional teams to streamline processes and ensure a seamless customer experience across the lifecycle.

Onboarding Account Manager

Justworks

Sep 2021 - Mar 2022 (7 months)

- Maintained deep product and service expertise during peak season to provide timely, accurate support. - Guided new clients through onboarding, ensuring smooth adoption and timely completion of deadlines and deliverables. - Applied creative problem-solving to navigate unique customer challenges and deliver effective solutions.

S

Senior Communications Manager

Jun 2021 - Sep 2021 (4 months)

C

Communications Manager

Apr 2018 - Sep 2021 (3 years 6 months)

A

Account Executive

Apr 2018 - Feb 2020 (1 year 11 months)

A

Account Executive

Jul 2017 - Feb 2018 (8 months)

Self-Portrait, Victor Glemaud, Orlebar Brown, Corneliani, SJP by Sarah Jessica Parker

Associate Account Executive

PR CONSULTING

Dec 2016 - May 2017 (6 months)

Vera Wang brands, Massimo Dutti

Account Assistant

PR CONSULTING

Nov 2015 - Dec 2016 (1 year 2 months)

PR Intern

PR CONSULTING

Sep 2015 - Nov 2015 (3 months)

H

PR Intern

Heidi Merrick

Jun 2015 - Sep 2015 (4 months)

G

Style Intern

Gina DeVee Divine Living

Dec 2014 - May 2015 (6 months)

A

Studio Assistant

Allen Allen USA

Mar 2014 - Jan 2015 (11 months)

Alyssa Taylor Duddy

About

Detail

Timeline

Résumé

Alyssa Taylor Duddy

About

Detail

Behavioral traits