Edgar Alejandro Muñoz Araujo

I am a highly motivated and skilled customer service agent with a strong human values background and commitment to personal and professional growth. I possess extensive experience in customer satisfaction, creative problem solving and team management.

My Skills:

>I deliver exceptional customer service, building strong relationships and brand loyalty.
>I have resolved over +1000 customer inquiries via live chat, email and other channels, providing accurate and timely information.
>I successfully led a team of 6 employees, overseeing their hiring, training and professional development.
>I am an effective communicator and can work in multicultural environments (advanced English, and basic Portuguese).
>I have experience using CRM tools such as Zendesk, Jira, Weave, Crystal and Intercom.

My Experience:

✓Managed customer interactions, documenting problems and solutions in the sales system.
✓I provided training to customers on account services and resolved their queries.
✓I handled inbound and outbound calls, emails and Jira tickets.
✓I handled customer inquiries through inbound calls, live chat and other service methods.
✓I provided accurate, valid and complete information to customers.
✓I followed communication procedures, guidelines and policies.
✓Exceeded objectives through effective prioritization of tasks and a great work ethic.
✓I developed a solid reputation in the community through my commitment to customer satisfaction and strong customer relationships.

Accomplishments:

✅Promotions in a short amount of time in my last two roles.
✅Trained new agents.
✅I am accomplishing all tasks assigned by my supervisors.
✅I assisted customers with cryptocurrency and blockchain-related questions, collaborated with various departments to resolve complex customer problems, and led teams of KYC and transaction representatives. Additionally, I possess excellent written and verbal communication skills, proficiency in Microsoft Office and customer support software, and in-depth knowledge of KYC procedures and transaction processing. I am passionate about providing quality customer service and enhancing the customer experience.