Erick J V

Erick J V

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Pythonista specialising in Prompt‑Engineering & AI‑Driven Support Systems | Building Scalable APIs & LLM Workflows.
Mexico

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Résumé


Jobs verified_user 0% verified
  • WorkSpan
    Technical Lead
    WorkSpan
    Dec 2025 - Current (11 months)
    helped me get this job
  • WorkSpan
    Senior Python Engineer - Support/Sales
    WorkSpan
    Mar 2024 - May 2026 (2 years 3 months)
    Optimized sales and support workflows through intelligent automation and AI-driven tools across the Co-selling ecosystem. Bridged technical implementation and customer-facing solution design to drive measurable impact. Built an end-to-end sales automation system using APIs and custom rules, reducing sales cycle time by 90%. Developed a sentiment analysis dashboard that reduced ticket volume by 20% and improved client satisfaction scores. Engineered AI assistants for Support to auto-tag Zendesk tickets, auto-generate JIRA issues (1 hr → 5–10 mins), and validate incoming data (95% fewer manual fixes). Created customer-facing AI demos and proof-of-concepts showcasing automation value, leading to faster buy-in from clients and internal stakehol
  • WorkSpan
    Python Engineer - Support/Sales
    WorkSpan
    Jan 2023 - Mar 2024 (1 year 3 months)
    helped me get this job
  • MetaMap
    Senior Enablement Engineer - Support/Sales
    MetaMap
    Apr 2022 - Sep 2023 (1 year 6 months)
    Designed and led onboarding, refresher, and knowledge enhancement programs for both internal teams and external clients across product, support, and sales. Focused on turning complex technical concepts into engaging, easy-to-grasp learning experiences that improved adoption and confidence. Standardized documentation: Created KB templates and content style guides, improving documentation consistency by 80%. Performance uplift: Conducted live and virtual training sessions, workshops, and expert reviews, boosting team readiness scores by 30–40%. Automation and analytics: Built Help Center dashboards and automated content workflows, reducing manual maintenance time by 50%. Client enablement: Delivered tailored onboarding and feature deep-dives
  • MetaMap
    Software Support Engineer III
    MetaMap
    Sep 2021 - Dec 2022 (1 year 4 months)
    helped me get this job
Education verified_user 0% verified
  • Universidad del Valle de México
    Universidad del Valle de México — Licenciatura, Information Technology
    Universidad del Valle de México
    Jan 2017 - Dec 2017 (1 year)
    Modo en linea y presencial. Usando redes sociales y tecnologías remotas. Las practicas y exámenes fueron tan eficientes y concretas, ademas de la libertad de organizar el tiempo de uno mismo mientras laboraba.
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