Santiago Quintero Torres

Santiago Quintero Torres

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Bogotá, Bogota, Colombia

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Résumé


Jobs verified_user 0% verified
  • Accelya
    Analyst II - Service Management
    Accelya
    Nov 2025 - Current (1 year)
    As part of the Service Management team at Accelya, I contribute to delivering high-quality operational and technical support for global airline clients. My role involves analyzing and resolving incidents, optimizing data processes, and implementing client incentive strategies across platforms like GNR5 and DPC. I collaborate closely with cross-functional teams to ensure service excellence, system reliability, and continuous improvement in line with Accelya’s commitment to innovation and customer success in the airline industry.
  • BRINK'S GLOBAL SERVICES (BGS)
    Device Monitoring & Technical Support Specialist
    BRINK'S GLOBAL SERVICES (BGS)
    Jan 2025 - Nov 2025 (11 months)
    Provided technical support and incident management for Brink’s network of Compusafes, Smart Safes, Recyclers, and other secure devices. Operated in a high-volume, fast-paced environment, proactively monitoring device performance, managing incoming calls, emails, and cases, and ensuring timely resolution of technical issues. Delivered exceptional customer service by diagnosing problems, dispatching third-party vendors, and coordinating with internal and external stakeholders. Escalated critical incidents to appropriate teams, maintaining compliance with service level agreements (SLAs) and operational standards. Contributed to operational efficiency and client satisfaction by minimizing downtime and ensuring effective issue resolution.
  • Scotiabank
    Bilingual Backend Software & Client Support Specialist
    Scotiabank
    May 2022 - Jan 2025 (2 years 9 months)
    Delivered bilingual technical and customer support in high-volume banking operations, addressing inquiries related to accounts, loans, and credit services while ensuring service continuity and client satisfaction. Developed and maintained backend applications using AS400, RPGLE, Free Format RPG, and DB2, meeting high availability and data integrity standards. Provided production and UAT support, troubleshooting and resolving issues, escalating when necessary, and collaborating with cross-functional teams to improve response times and system performance. Documented case details and analyzed client needs using Salesforce and AS400, contributing to enhancements in service processes and overall customer satisfaction scores. Actively participate
Education verified_user 0% verified
  • Universidad EAN
    Systems Engineer Ingeniería de sistemas
    Universidad EAN
    Jan 2023 - Current (3 years 10 months)
  • Fundación Universitaria del Area Andina
    Systems Engineering Programación informática aplicaciones específicas
    Fundación Universitaria del Area Andina
    Jan 2022 - Jan 2023 (1 year 1 month)
  • UNIMINUTO Colombia
    Systems Engineering Programación informática aplicaciones específicas
    UNIMINUTO Colombia
    Jan 2021 - Jan 2022 (1 year 1 month)
  • Servicio Nacional de Aprendizaje (SENA)
    Microsoft Office tools management Excel (2016) Administración de sistemas informáticos en red
    Servicio Nacional de Aprendizaje (SENA)
    Jan 2021
  • Servicio Nacional de Aprendizaje (SENA)
    Programming Methodology for computer Systems Informática comunicaciones y servicios de asistencia
    Servicio Nacional de Aprendizaje (SENA)
    Jan 2021
  • Centro Educativo Lombardía
    High School Diploma Diseño gráfico
    Centro Educativo Lombardía
    Jan 2010 - Jan 2020 (10 years 1 month)
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