David Barrera Lopez

Director of Applications

Epik Asociados S.A.S

Feb 2020 - Jun 2022 (2 years 5 months)

Lead software development teams under agile methodologies focused on developing web applications for consumer loans in Colombia and Central America (Core Banking - Boarding BPM). •Plan, define resources, coordinate and supervise tasks assigned to developers, as well as ensure the functioning of entire software implementation process. •Technically manage software development teams (.Net, HTML5, CSS3, Bootstrap, JavaScript, JQuery and Git, SQL). •Ensure the correct operation of all the applications of the organization. Identify new service opportunities for the end customer and provide technical •advice in search of improving applications. Resolve technical issues during development projects and ensure the quality of the software. •Tran

Leader of Help Desk

Epik Asociados S.A.S

Feb 2020 - Apr 2022 (2 years 3 months)

Manage and lead the technical support team, ensuring that customer service is timely and accurate on a daily basis. •Solve level 2 incidents for organization applications which involve actions in applications already in production (adjustment to services and databases). •Guarantee compliance with the service ANS proposed for the diferent clients of the organization. •Generate metrics, statistics and reporting corresponding to the operation of applications and incident management. •Implement data backup and recovery policies. Administration of infrastructure (Azure) of the organization, databases, virtual •machines and active directory. Control and monitor the performance of the implemented systems and propose improvements seeking to e

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Systems Analyst

Century Sports SAS

Apr 2016 - Jan 2020 (3 years 10 months)

First level remote support in retail billing application pro v8. •Integrations with SAP erp for inventory loading processes. •Coordination and monitoring of financial closing processes in the organization's applications. •Hardware support of the organization. •Opening of new stores (Coordination and start-up of infrastructure corresponding to technology, rakcs, voice and data, POS for payment point, cctv, wi, billing application configuration). •Generation of reports exported from retail pro v8 management of the server (Management of shared folders, quotas, automatic backups, permissions to users in shared folders). •Management of active directory (Creation of security groups, security policies, user creation, password restoration).

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Systems Practitioner

Century Sports SAS

Jan 2016 - Apr 2016 (4 months)

Support to ofice users (ofice 365, omative teams). •Configuration of Linux and Windows operating systems. •Inventory control of technology equipment.

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Systems Technician

CCA LOGISTICS GROUP

Jan 2015 - Dec 2015 (1 year)

Manage the systems area, repair network installation, and java support for accounting programs. •Development of forms for agency information storage. •Support for Dian applications. •Creation of css web interfaces for purchase requests.

IT Support Analyst

Contact Center Americas S.A

Jan 2014 - Jun 2014 (6 months)

Remote support for mobile operator applications (Claro). •Attention of requests/requirements of end users.

David Barrera Lopez

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David Barrera Lopez