Leticia Kaori Takasaki

Customer Support Agent - Japanese Speaker

Wise

Dec 2024 - Current (1 year 11 months)

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Wedding Event Planner

Mak Assessoria

Nov 2019 - Current (7 years)

MAK Assessoria specializes in comprehending the heartfelt aspirations of couples and transforming them into tangible realities. Our seasoned team of event organizers ensures that couples can rest assured and embrace tranquility throughout every stage of their journey. Responsibilities: - Consultation: Meet with the couple to discuss their wedding vision, preferences, and budget. Understand their needs, expectations, and desired theme for the event. - Venue Selection: Research and recommend suitable wedding venues based on the couple's preferences and budget. Arrange site visits and negotiate contracts with selected venues. - Vendor Management: Identify and coordinate with various vendors such as caterers, photographers, florists, DJs, and d

Account Executive

Jump

Jun 2023 - Sep 2024 (1 year 4 months)

- New Business Development: Identifying and pursuing lucrative opportunities, securing new accounts, and expanding market share. - Relationship Management: Cultivating strong connections with clients at all levels, understanding their unique requirements, and providing personalized solutions. - Consultative Selling: Leveraging a customer-centric approach to recommend the most suitable products and services. - Contract Negotiation: Skilled in negotiating win-win agreements to achieve mutually beneficial outcomes.

Business Development Representative

Docket

Jun 2022 - Jun 2023 (1 year 1 month)

I have been responsible for the financial and agribusiness segments for two months, and currently, I am focused on the real estate and franchising segment. My role includes: - Identifying and targeting potential clients in the real estate industry, including property developers, investors, and real estate agencies. - Conducting market research to discover new leads and opportunities. - Engaging with prospects through various channels such as cold calling, cold emailing, and networking events. - Qualifying leads based on their interest, budget, and potential for partnership. - Nurturing relationships with key decision-makers and stakeholders in the real estate sector. - Understanding their pain points, objectives, and challenges to position

Business Development Representative

Creditas

Nov 2021 - May 2022 (7 months)

I work in @Work, a platform that enables companies to invest in employees' financial well-being and streamline HR processes. My roles includes: - Identifying and prospect companies and professionals in the HR department, leveraging market research and industry knowledge to target potential clients. - Compelling presentations and product demonstrations to showcase the capabilities and features of our HR solutions, addressing specific pain points and requirements of potential clients. -Prospecting B2B clients using a combination of inbound and outbound strategies to drive new business opportunities. - Developing and implementing tailored cadences and sequences for each lead and segment, ensuring personalized communication and effective lead n

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International Business Development Representative | Export | Marketing

MN Própolis

Mar 2021 - Oct 2021 (8 months)

Experienced International Business Development with focus on exportation. Proven track record in expanding business opportunities and driving growth in international markets. My roles includes: - Generating and converting leads, negotiating contracts, and closing deals with international clients. - Identifying high-potential target markets for exportation, analyzing market trends, and conducting competitor analysis. - Ensuring adherence to international trade regulations, customs procedures, and mitigating potential risks. - Implementing innovative strategies to increase sales volume and penetrate new international markets. - Negotiating agreements and meticulously maintain sales records and data using CRM systems like Pipedrive and RD Stat

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Customer Success

Hubify - Marketing Digital de Performance

Aug 2020 - Mar 2021 (8 months)

I am responsible for ensuring the success of our clients by building and maintaining strong relationships. My main focus is on understanding our clients' business needs and goals, and helping them to achieve those objectives through our product or service. - Faciliting onboarding process for clients, ensuring a smooth transition and understanding of our product or service. - Managing tasks, ensuring deadlines are met, quality is maintained, and providing clear guidance on what needs to be done and when. - Implementing engagement strategies to increase customer satisfaction and loyalty, aiming to maximize the customer's lifetime value. - Creating comprehensive dashboards that track key performance indicators such as social media metrics, sal

Growth Hacker

Mkt4Edu / 4Revops

May 2020 - Aug 2020 (4 months)

I am responsible for identifying possible future gap and developing a strategy to optimize marketing campaigns, analyzing data to uncover insights, and continuously improving the customer experience. My role includes: - Developing and executing social media marketing campaigns to increase brand awareness and drive user engagement. - Creating and optimizing landing pages and conversion funnels to improve conversion rates and drive user acquisition. - Managing and optimizing paid advertising campaigns, including Google AdWords, Facebook Ads, and other platforms. - Collaborating with product development teams to identify new features and product improvements that can drive user adoption and retention. - Analyzing data from a variety of sources

Customer Service | IT and HR

Ajinomoto do Brasil

Sep 2018 - Oct 2019 (1 year 2 months)

My primary responsibility is to provide technical assistance and support to our internal corporate customers via phone, email, chat, or in-person. I am proficient in using help desk ticketing systems and IT service management processes to log and track customer interactions, identify technical issues, and provide timely resolutions. My role includes: - Helping with providing coaching and support to trainers to ensure that they are able to deliver high-quality training to employees (HR department). - Providing support for operating systems, applications, network connectivity, and other technical issues. - Escalating complex issues to senior technical support staff when required. - Maintaining accurate records of customer interactions and iss

Executive Secretary

Ajinomoto do Brasil

Feb 2016 - Aug 2018 (2 years 7 months)

I am responsible for providing administrative and executive support to the senior leadership team. I work closely with the team to ensure that all administrative tasks and projects are completed efficiently and effectively. My role includes: - Drafting and editing correspondence, reports, and presentations in English, Spanish, Japanese and Portuguese - Managing the calendars and schedules of senior leaders, ensuring that all meetings and appointments are scheduled appropriately and conflicts are resolved in a timely manner. - Organizing and coordinating travel arrangements for senior leaders, including booking flights, hotels, and transportation. - Preparing and editing correspondence, reports, and presentations on behalf of senior leaders

Front Desk Intern

Renaissance Hotels

Mar 2015 - Dec 2015 (10 months)

I am responsible for providing exceptional customer service to guests during their stay. I work closely with the Front Desk team to ensure that all guest interactions are positive and memorable. My role includes: - Greeting guests as they arrive and providing information about hotel amenities, services, and local attractions - Checking guests in and out of the hotel, ensuring that all registration details are accurate and complete. - Handling cash and credit card transactions, processing payments and balancing the cash drawer. - Responding to guest inquiries and resolving complaints in a timely and professional manner. - Coordinating with other hotel departments to ensure that guest requests are fulfilled promptly and accurately. -Maintaini

F&B Intern

Renaissance Hotels

Jun 2014 - Aug 2014 (3 months)

I am responsible for assisting with the planning and execution of food and beverage operations within the organization. My role includes: - Taking into consideration guest preferences, dietary restrictions, and budgetary constraints. - Ensuring that food and beverage operations are in compliance with health and safety regulations. - Assisting with the ordering and inventory management of food and beverage supplies. - Collaborating with the kitchen team to ensure that food is prepared to the highest standards and presented in an appealing manner - Providing administrative support to the F&B team, including record-keeping, report preparation, and other tasks as needed.

Leticia Kaori Takasaki

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Leticia Kaori Takasaki

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