D

Diana christian

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Detail

Customer Service Operations Manager
Gujarat, India
Contact Diana regarding: 
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Full-time jobs
Starting at USD20/hour
Flexible work
Starting at USD20/hour
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Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Staffingly
    Customer Service/Support Manager
    Staffingly
    Sep 2024 - Feb 2025 (6 months)
  • P
    Team Lead Service Delivery
    People Tree Knowledge Services
    Sep 2020 - Aug 2024 (4 years)
    Handling escalations| Maintaining weekly/monthly reports| handling client meetings every week| Maintaining SLAs | Auditing on regular basis (Emails and calls)| Internal communication| Feedback| Time Management| Mentoring Planning| Training new joiners on the process|Service Delivery| Floor Support |
  • P
    Sr Customer Officer
    People Tree Knowledge Services
    Sep 2020 - Sep 2024 (4 years 1 month)
    Handling USA customer queries online on calls| Handling telecom calls online for the Home warranty (California) process Solving queries online and trying to provide first-time resolution. Looking after Bank Disputes and submitting the proofs online on the portal| Calling back theVoicemails. Helping in recruitment|
  • (
    Corporate Communications Manager
    (Tectona)
    Jan 2020 - May 2020 (5 months)
    Responsible for handling the repository| coordinating with the distributors for the latest updates| communicating with the customers on frequent basis for the product renewal and feedback | handling marketing documents/brouchers | Preparing Tender documents| internal co- ordination with employees| Administrative work | Digital Marketing | booking flights and hotel as and when required| Drafting | ROI| Internal and external communications.
  • P
    Guest Relation executive
    PACIFICA COMPANIES
    Jan 2019 - Sep 2024 (5 years 9 months)
    Responsible for handling the office boys and the assigning work on daily basis. Handling the walking customer s and vendors. Helping HR in day to day activities. Making sure that the office is clean. Maintaining staff register. Keeping a track of incoming and outgoing courier entries. Preparing menu of the week (as food is served from office). Keeping a track of the invoice and handing over cheque to the client. Keeping of the record of housekeeping stuff and pantry stock, and order as per requirement. Sending birthday cards to the customers on monthly basis (birthday card). Organized musical events thrice for different occasions.
  • I
    Sr. Customer Service Executive
    Infibeam.com
    Feb 2013 - Aug 2016 (3 years 7 months)
    Responsible for handling all outbound calls for those customers who are facing trouble trying to place orders l Providing support to the category teams for customer queries l responsible for handling all escalation cases (those cases that couldn't be solved by the first point of contact) coordinating with the inbound calling team to solve customer queries l Responsible for handling all damaged goods issues with the concerned parties Co-ordination with internal teams for various customer service support. calls and maintained a sales conversion ratio of 18- 20% 3. Have been instrumental in handling more than 15000 customer queries till date successfully with First time resolutions.
  • I
    Sr. Customer Service Executive
    Infibeam.com
    Feb 2013 - Aug 2016 (3 years 7 months)
    Responsible for handling all outbound calls for those customers who are facing trouble trying to place orders l Providing support to the category teams for customer queries l responsible for handling all escalation cases (those cases that couldn't be solved by the first point of contact) coordinating with the inbound calling team to solve customer queries l Responsible for handling all damaged goods issues with the concerned parties Co-ordination with internal teams for various customer service support. calls and maintained a sales conversion ratio of 18- 20% 3. Have been instrumental in handling more than 15000 customer queries till date successfully with First time resolutions.
  • T
    Banquets Executive
    The Pride Hotel
    Aug 2012 - Jan 2013 (6 months)
    Was responsible for handling 9 banquet halls l Understanding client requirement and co ordination between client and hotel management l Was responsible to handling a team of 27 people l Was also involved in managing various wedding, conferences as well as corporate events l Was also responsible for providing training to fresh hotel management graduates.
  • R
    Co-ordinator
    RAMADA HOTELS,
    Jan 2012 - Jul 2012 (7 months)
    Was responsible for handling the Sunday brunch buffet, deciding the menu with the chef and also making sure that the place was cleaned and made presentable before guests arrived.
  • P
    Sr Customer Officer
    People Tree Knowledge Services
    Handling USA customer queries online on calls| Handling telecom calls online for the Home warranty (California) process Solving queries online and trying to provide first-time resolution. Looking after Bank Disputes and submitting the proofs online on the portal| Calling back theVoicemails. Helping in recruitment|
Education verified_user 0% verified
  • G
    H.S.C.
    Gujarat State Board First
  • G
    S.S.C
    Gujarat State Board First