Nicole Cordes

Workday Customer Whisperer Lead

Three Link Solutions

Dec 2025 - Current (8 months)

Manager, Solutions Architect

Cognizant

Apr 2025 - Dec 2025 (9 months)

- Manage and mentor a team of solution architects - Scope, estimate, and price Workday deployment projects, balancing technical integrity with commercial strategy across a wide range of industries, with deep expertise in higher education, nonprofit, and healthcare organizations - Create and negotiate Statements of Work (SOWs) and lead responses to RFPs, supporting pre-sales engagements with tailored solutioning - Serve as a trusted advisor to clients, guiding decision-making on phasing, functionality, integrations, and post-production support - Collaborate cross-functionally with delivery, sales, and leadership teams to ensure successful implementations and lasting client partnerships

Senior Solutions Architect

Cognizant

Sep 2023 - Apr 2025 (1 year 8 months)

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Real Estate Business Owner & Investor

BN RE LLC

Mar 2023 - Current (3 years 5 months)

Senior Solutions Architect

Collaborative Solutions LLC

Nov 2022 - Oct 2023 (1 year)

Global Director of Sales Enablement

HiBob

Oct 2021 - Aug 2022 (11 months)

- Established top tier sales enablement team, hiring and training 4 program managers in EMEA and US - Collaborated with global sales leadership to assess needs, develop execute and optimize training, and assess success of sales enablement collateral - Led cross-departmental projects globally, resulting in increased collaboration, reduced duplication of efforts, and new partnerships - Responsible for foundational and continuous learning programs, including training content, prioritization, deployment of new tools, and instructor-led sales training - Created onboarding training framework for all sales hires - Created formal demo certification process for AEs, resulting in approximately 372 hours YTD invested in training and certifying global

Principal Services Program Manager

Workday

May 2021 - Oct 2021 (6 months)

• Responsible for understanding organizational goals, discovering business sales needs, and implementing solutions accordingly • Collaborate cross-functionally to assess needs related to sales materials and collateral for Services Sales including reference guides, presentation decks, videos, job aids, and trainings • Lead the creation and deployment of appropriate enablement material, training, messaging processes, practices, and tools to support the Services Sales team • Support product launches by preparing and enabling sales to understand and sell our solutions • Responsible for aspects of foundational and continuous learning programs, including consulting on training content, scheduling and coordination, deployment of new tools, and ins

Senior Services Program Manager

Workday

Dec 2019 - May 2021 (1 year 6 months)

• Develop, implement, and maintain programs to support the growth of Services Sales teams and achievement of business goals • Program management responsibility for Your Way/Launch methodologies, Customer Base, Healthcare, Workday Planning, and Scheduling workstreams • Create enablement materials, training, and communications for respective workstreams • Identify opportunities for business process improvements and execute against improvements • Partner cross-functionally within Workday on projects and process improvements • Participate in interviewing, onboarding, training, and mentoring new workmates and contract workers • Core contributor to the Zimit (new online estimation tool) deployment, including requirements gathering, script develop

Business Development Manager

Workday

Feb 2016 - Dec 2019 (3 years 11 months)

• Mentored new BDMs and AEs • Determined services strategy for prospects and customers • Delivered Workday Deployment Overviews to prospect and customers • Assessed Workday training needs and delivered recommendations to customers • Created budgetary estimates, SOWs, and other necessary documents • Negotiated SOWs, PSAs, etc. • Maintained SFDC information regarding prospect accounts, close dates, and pipeline

Chair - TOLA (Texas, Oklahoma, Louisiana & Arkansas) Regional User Group

NGL Energy Partners LP

Jun 2015 - Feb 2016 (9 months)

Workday customer who volunteered to Chair the TOLA Regional User Group. This group is made up of Workday customers who gather twice a year to learn from other Workday customers and network. Meetings rotate between Texas, Oklahoma, Louisiana & Arkansas, and usually are a day-long event. • Organize meeting locations • Recruit presenters for presentation topics • Find sponsors • Communications to members • Enlist help from members to build committee

Director, Human Resources Information Systems

NGL Energy Partners LP

Jan 2015 - Feb 2016 (1 year 2 months)

• Led the HRIS Department – responsible for all HRIS department activities and the successful completion of our business teams requirements • Interviewed, hired, onboarded, and mentored all team members • Evaluated training needs of team and scheduled training sessions • Project Manager and System Administrator for Workday HRIS system • Created business cases on purchasing and implementing new Workday modules • Negotiated third party recruiting and HRIS vendor contracts • Proactively formulated ideas and recommendations for Workday system improvements

HRIS Analyst

NGL Energy Partners LP

Nov 2013 - Jan 2015 (1 year 3 months)

• Conduct discovery sessions with internal business customers and determine scope • Manage scope, statement of work, project plans and contracts for business • Collaborate with Workday Partners • Project Manager: Managed the Workday Project to a successful Go-Live • Used the Lifecycle Deployment Program to rapidly deploy the Workday Product • Evaluate training needs of team and schedule training sessions • Created business case on purchasing and implementing new Workday modules • System Administrator for Workday HRIS system • Create, maintain and schedule Workday reports • Proactively formulate ideas and recommendations for Workday system improvements • Responsible for company’s LinkedIn profile • Proposed and implemented E-Verify

HRIS Specialist

Vera Bradley

Oct 2011 - Nov 2013 (2 years 2 months)

• Implemented Workday HCM, Benefits, and Talent Management • Managed the Workday HRIS • Performed Workday report writing and organization chart maintenance • Prepared and submitted EEO-1 compliance reports • Actively recommended and implemented system improvements

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Membership Director

Akron Area YMCA

Sep 2010 - Apr 2011 (8 months)

Hired to open new University Park YMCA and jump start the Membership Department's staffing efforts. The University Park branch opened in December 2010 to existing members (transferring from Canal Square YMCA) and opened to the public in January 2011. Responsibilities included: • Conducted interviewing, hiring, training, scheduling, evaluating, and terminating of employees and volunteers for the Membership and Child Watch departments • Managed, coached, and maintained budgets for membership and child watch departments • Created job descriptions, dress code, and training plans for departments • Liaison for Summa Health System’s memberships and payroll deductions • Reviewed financial assistance applications and awarded aid to applicants • Esta

Member Service Coordinator

YMCA of Greater Fort Wayne

Mar 2004 - Sep 2010 (6 years 7 months)

• Managed, scheduled, and trained a staff of over 20 employees in the membership department • Managed member accounts, billing information, and daily paperwork • Created and implemented new member orientation procedures • Executed and upheld Member Retention Plan of The Greater Fort Wayne Association • Developed training program and procedures for new hires in membership department

Welcomer (Volunteer)

Fort Wayne Animal Care and Control

Oct 2000 - May 2003 (2 years 8 months)

I was part of the high school Explorer Program that the Animal Care and Control hosts. While being a part of this program, I started volunteering at the shelter. I welcomed potential adopters and helped them fill out their adoption paperwork. I also transferred dogs from their kennels to the outdoor play area, cleaned kennels and did laundry.

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