Leilani Manguerra

Quality Analyst (Spanish/English)

Infinx

Dec 2024 - Current (1 year 10 months)

Teacher

TECH Technological University

May 2023 - Dec 2024 (1 year 8 months)

Teaches English using CEFR standard to Spanish and Latin American professionals (55-minute individual and group classes through MS Teams tool); Creates lesson materials tailored to students' levels and needs in PowerPoint; Conducts level test interviews through MS Teams, Creates flashcards (vocabulary), multimedia conversations, pronunciation and grammar theories and exercises, examinations, multimedia content for didactic (video) presentations (includes creating and editing subtitles), and maximum of 15 modules (grammar, vocabulary, and pronunciation mappings) all based on CEFR standard (A1 - C2) and various topics; Records audio for student materials (curriculum development levels).

Spanish - speaking Web Researcher

Straive

Aug 2022 - Nov 2022 (4 months)

4-month project with McGraw Hill Education Spain; Attended to queries about books from clients around Spain (students, teachers, and bookstores) using Verizon and Workforce tools

Bilingual Delivery Fulfillment Analyst (Mexico Retail)

Shell

Mar 2021 - May 2022 (1 year 3 months)

Bilingual Customer Operations Specialist

Shell

Feb 2019 - Feb 2021 (2 years 1 month)

- Main focal person for Customer Setup and Acquisitions and Deal Management (Mexico Retail) - Attended to order queries and disputes of channel partners and multiple queries of end consumers via(Mexico Fuels) emails and calls (SAP CRM to Salesforce)

Bilingual Supply Chain Team Leader

Emerson

Sep 2016 - Dec 2018 (2 years 4 months)

Managed a team of analysts across Supply Chain Integration, Logistics, and International Trade Compliance functions; Handled administrative and operational roles

S

Senior Supply Chain Analyst (Spanish-Speaking)

Jan 2016 - Jul 2016 (7 months)

Had been a Senior Analyst for a few months, subject matter expert in auditing freight bills and processing freight claims before was promoted to Team Lead position.

Supply Chain Data Analyst (English/Spanish Support)

Emerson Climate Technologies

Aug 2010 - Dec 2015 (5 years 5 months)

Handled multiple Logistics and Portal tasks, Main contact to Spanish-speaking suppliers

T

Quality Assurance Specialist (Spanish Support)

Transcom Worldwide

Jan 2008 - Jul 2010 (2 years 7 months)

Monitored calls of Spanish-speaking US-based representatives, creates and sends feedback reports, participates in regular calibrations with the US management

English Teacher

Miriam College

Mar 2007 - Jul 2007 (5 months)

Taught English to Korean students who were on a special summer program at Miriam College

S

Language Consultant/Document Translator & Proofreader (Freelancer)

Semantics Ace for Verbal Excellence (S.A.V.E International)

Jan 2006 - Jan 2012 (6 years 1 month)

Delivered English, Spanish, Filipino language classes to Filipino and foreign professionals and adults based on their needs; Translates documents from Spanish to English text; Proofreads English and Spanish documents

E

English as a Second Language Teacher

Esteban International School

Jan 2006 - May 2006 (5 months)

Taught English language as a special class for a semester; Is responsible for lesson plans and evaluation reports the students

I

Production Assistant (Freelancer)

Independent Media Company

Jan 2006

Q

Researcher (Freelancer)

Quality Survey and Research

Jan 2006

Conducted surveys and research for prominent companies (client-based) as a business strategic need before launching a new product

G

Interpreter (Spanish/English)

GMA NETWORK

Oct 2003 - Nov 2003 (2 months)

Acted as interpreter for the main lead guest Argentinian actor for collaborated soap opera '"Te Amo, Maging Sino Ka Man" at GMA 7 during press conferences, TV and event guestings, interviews , and actual tapings (by contract)

M

Online English Teacher

Multiple Online Teaching Schools

Jan 2003 - Jan 2008 (5 years 1 month)

Provided English lessons to Koreans and Japanese (children and adults) in a computer-mediated system; Is responsible for the lesson plans and evaluation reports of every student

M

English Teacher

Multiple Korean Schools

Jun 2000 - Jan 2003 (2 years 8 months)

Gave one-on-one English lessons to Korean nationals of different age groups; Is responsible for the individual lesson plans and evaluation reports

Leilani Manguerra

About

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Leilani Manguerra

About

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Behavioral traits