Lauren Humphrey

Lauren Humphrey

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Head of Customer Success ANZ + Global Support
New South Wales, Australia

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Résumé

Jobs verified_user 0% verified
  • Heidi
    Head of Customer Success ANZ + Global Support
    Heidi
    Mar 2026 - Current (7 months)
  • The Mintable
    Co-Founder & CEO
    The Mintable
    Jun 2021 - May 2026 (5 years)
    We believe everyone deserves a great manager - the kind that brings out the best in themselves and everyone around them.

    Managers are the biggest lever on culture and performance, but too often they’re thrown in the deep end without support. Our programs are practical, research-backed, and designed by operators who’ve built and scaled teams themselves.

    For managers, that means leaving with confidence, effectiveness, stronger team relationships, and a clearer path to career advancement. For companies, it means leaders who can scale with the business, build thriving teams, and deliver stronger results.

    Customers we work with include:
    • High-growth companies scaling fast who want managers to keep pace
  • brightwheel
    Advisor
    brightwheel
    Feb 2021 - Jan 2023 (2 years)
  • brightwheel
    VP Customer Success & Payments GTM
    brightwheel
    Apr 2019 - Jan 2021 (1 year 10 months)
    Responsible for customer experience and operations post-Sale, including Onboarding, Support, Retention, Upsell, and go to market of payments offering. Member of Executive Team reporting to Board. Head of Denver office.
  • Gusto
    VP Customer Experience & Operations
    Gusto
    Mar 2017 - Apr 2019 (2 years 2 months)
  • Gusto
    GM Benefits Business
    Gusto
    Nov 2014 - Mar 2017 (2 years 5 months)
    Our mission is to create a world where work empowers a better life.
  • F
    Advisor
    Federal Advisory Committee Health IT Policy Committee
    Apr 2013 - Oct 2013 (7 months)
    Selected to advise three government agencies to address patient safety concerns and promote innovation
  • Practice Fusion
    Director Of Government Affairs
    Practice Fusion
    Jun 2012 - Jan 2014 (1 year 8 months)
  • athenahealth
    Government Affairs Manager
    athenahealth
    Apr 2011 - Jun 2012 (1 year 3 months)
  • athenahealth
    Product Marketing
    athenahealth
    Aug 2009 - Apr 2011 (1 year 9 months)
  • athenahealth
    Sales
    athenahealth
    Jul 2007 - Aug 2009 (2 years 2 months)
Education verified_user 0% verified
  • Harvard University
    Bachelor of Arts, Psychology, Spanish, Pre-Medical Studies
    Harvard University
    Jan 2003 - Jan 2007 (4 years 1 month)
    Citation in Romance Languages, fluent in written and spoken Spanish
  • Georgetown University
    BA, Spanish, Pre-Medical
    Georgetown University
    Jan 2002 - Jan 2003 (1 year 1 month)
    Attended freshman year and transferred
  • The Taft School
    The Taft School
    The Taft School
    Jan 1998 - Jan 2002 (4 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • S
    Speaking Engagement: 2013 Osteopathic Physicians and Surgeons of CA Annual Convention
    Feb 2013
    Visualizing Childhood Obesity via an EMR with Dr. Lynn McCallum, MD

    Suggested learning objectives:

    1. Improve providers’ knowledge of the prevalence of childhood obesity in the United States
    2. Discuss the disconnect between parents’ awareness of the general problem of childhood obesity in America and their own child’s weight problem
    3. Learn how to use the technology available to providers in their EMR as a teaching tool and springboard for the very necessary discussions about managing childhood obesity problems in our patients.

    Suggested self-assessment questions:

    1. What is the prevalence of childhood obesity in the United States?
    2. Are parents as aware of their own child’s obe
  • S
    Speaking Engagement: MIT Sloan BioInnovations Conference 2013
    Feb 2013
    Healthcare IT: Beyond the Desktop

    Healthcare IT is currently at an exciting threshold. Over the past few decades, IT has begun to streamline the process of data viewing and collection in healthcare. But now, with cloud-based and mobile solutions, advances in software and big data, and a societal shift toward connectedness, IT has the potential to revolutionize efficiency, communication, analysis, and diagnosis in healthcare. This panel will discuss the current state of healthcare IT, where it is heading, and how that will impact quality of care and the business of healthcare.

    Moderator
    C. William Hanson III, M.D., Chief Medical Information Officer, Vice President, University of Pennsylvania Health System
    <
  • S
    Speaking Engagement: CMS Multi-State Medicaid HITECH Conference
    Apr 2012
    EHR Capabilities and Vendor Discussions - Meaningful Use
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