John Luttmer

CEO

Railroad Inc

Jan 2016 - Current (10 years 8 months)

A customized software solutions partner, RR19, Inc. is the offshoot of Informz’s successful broadcast media division. As senior leadership responsible for that division’s operations and productivity, I was integral in the new company’s formation and subsequently honored with its chief executive position.

Customer Care Rep.

Globalspec

Vice President Business Administration

Informz

Jan 2013 - Dec 2015 (3 years)

• Managed company’s broadcast media division, addressing the custom software needs of Fortune 500 clients • Led a team of 30 developers, engineers and account managers • Served as account manager for the company’s largest revenue producing client • Served as information technology manager, ensuring operational efficiencies and security of client data • Oversaw accounting and finance, employing best practices and ensuring compliance • Continued serving as human resource manager • Worked with company’s executive team to plan and execute all facets of the development and launch of Railroad19, including strategic plan, mission, naming/brand development and internal resources • Led the planning of and transition to new corporate headquarter

Director Human Resources

Informz

Dec 2008 - Dec 2012 (4 years 1 month)

• Developed and implemented company’s HR policy guidelines and programs • Recruited and hired staff; responsible for administration of employee benefits and compensation • Grew company culture into a highly desirable and award-winning employment destination

Sr. Email Marketing Advisor

Informz

Nov 2006 - Dec 2008 (2 years 2 months)

• Developed strong client relationships with a focus on exceptional service and product knowledge • Educated client teams on all Informz applications and processes • Provided strategic advisement of client initiatives to reach desired outcomes • Managed account activity and provided useful analysis • Maintained trusted and lasting client relationships

Sr. Customer Care Representative

Globalspec

Jan 2004 - Jan 2006 (2 years 1 month)

• Entered field of information technology with extensive background in customer service • Joined company after recent transition from incubator and performed consistently during a time of explosive growth • Trained clients to utilize the engineering and industrial product search platform • Provided research and analysis of client activity to help assist in desired outcomes and steer future planning

Sr. Customer Service Representative

Tribune Media Services

Jan 2002 - Jan 2004 (2 years 1 month)

• Provided exceptional customer service, including problem solving, technical issue resolution and new technology implementation • Served as a liaison between the client and company’s sales department • Received “Customer Service Award” and “Rookie of the Year” recognition for exceptional per-formance and surpassed expectations

Team Supervisor

BI Incorporated

Jan 1991 - Jan 2001 (10 years 1 month)

• Supervised team of 32 customer service representatives responsible for monitoring up to 15,000 individuals assigned to home incarceration • Assumed HR responsibilities of implementing policy and procedures, conducting performance reviews and overseeing internal/external conflict resolution • Served as a new product development representative, providing post-testing recommendations to ensure user-friendly outcomes • Met ISO standards by conducting quality audits, adhering to staff training procedures and up-dating/organizing company procedures • Recognized as a “Top Performer” for a 115% increase in total compensation during tenure

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