Christian Wright

Vice President of Revenue Operations

Knowbe

Mar 2026 - Current (7 months)

Vice President of Revenue Operations

Nasuni

Sep 2025 - Mar 2026 (7 months)

Senior Director of Revenue Operations

Trellix

Dec 2022 - Dec 2025 (3 years 1 month)

I joined Trellix about 2 years ago - becoming responsible for Revenue Operations surrounding the renewal and customer success teams, and now own global theater operations inclusive of growth and new business.

Since then we've seen double-digit improvement in retention rates and are now stringing together wins across the product portfolio.

This has been an incredible challenge, but one that I have relished. In a short period of time, we've reinvented the sales and renewals orgs, as well as our revenue operations org to take the fight to our competitors. This included strategic planning, capacity planning, forecasting and analytics - all from scratch. The most important part to me was taking folks from many different bac

Director, Business Operations (Customer Success Strategy, Analytics & Operations)

Rapid

Jul 2021 - Dec 2022 (1 year 6 months)

I'm in my time here at Rapid7, the customer success team has grown from 35 individuals to over 125 - not including new layers on management. Scaling the team - not only from a headcount perspective - but with a clear and concise strategy for revenue growth - has been and continues to be one of the best experiences of my life.

In this role, I have the pleasure to lead the customer success ops team, the managed services ops team, technical program management team and the health analytics team. These teams all have different but incredibly important functions as we continue to drive growth by putting the customer at the center of everything we do.

The teams' responsibilities include:
- Day to day support for CSMs -

Senior Manager, Customer Success Strategy & Operations

Rapid

Jan 2019 - Jun 2021 (2 years 6 months)

Where do you start with a fast growing business whose burgeoning customer success team does not have effective metrics and measures to understand their growth and performance?

At the beginning of those role R7 was finishing changing their licensing model and accounting methodologies. This brought many challenges such as reporting revenue, retention rate, transaction volumes, etc. This is where I joined the business.

The team and I first dig into the data structure and object relationships within the CRM and ERP - to understand the relationship between fundamental building blocks of data. Which customers are up for renewal? What products do they have? How much are the spending?

We then built a data model t

Senior Manager, Global Insight, Analytics and Success

Experian Data Quality

Mar 2018 - Jan 2019 (11 months)

Part of the management team overseeing the global functions, I use internal and external data sources to develop and analyze competitive intelligence, market opportunities and business strategy.

My team and I create models that we use to breakdown and comprehend movements in the market, effectiveness of strategy and profitable paths forward. Recent work has focused on three key areas:

1. Developing risk models that improve customer satisfaction and retention by offering the right package at the right price.

2. Analyzing the ever shifting data management market, commercial processes, profitability of licensing models and on-going technical capabilities.

3. Building a single customer view that c

Manager, Global Insight & Analytics

Experian Data Quality UK

May 2016 - Mar 2018 (1 year 11 months)

Leading the global analytics team reporting into EDQ's strategic management, the goal of this team is to transform the way we work through digitization, automation, and data democratization. The Global Insight & Analytics team focuses on three key areas:

The first is global key performance indicators, leading indicators, and performance management. The objective is to level set metrics across regions and territories, while analyzing processes, engagement, retention and sales velocity.

Second, the team is engaged in projects to automate workflows for both internal and external customers, align processes from varying functions and regions, and digitize EDQ's approach to the market. This is a significant business transf

Insight & Optimization Manager

Experian Data Quality UK

Jul 2015 - May 2016 (11 months)

Manager of the Insights team, which is responsible for building and maintaining the overall data model, and it's associated processes across the business.

Operationally understand major business complications, and use the process and data flow to measure inefficiencies. Through analysis, we then build optimal solutions. This includes a 'big picture' view of the entire business, from product innovation and marketing through invoicing and retaining of customers.

Work Includes:
Development and release of a data warehouse project that rebuilt relationships between objects in the global CRM. This gave management a multi year-view of renewing customers and year on year growth, while simultaneously providing a linked,

Quantitative Data Analyst

Experian Data Quality

Jan 2014 - Jul 2015 (1 year 7 months)

Specialist in business analytics and data strategy, with experience in utilizing data in strategic decision making. Excellent knowledge of statistics and tools such as logistic regression, dimensional modelling and optimization. Observant reformer, with a goal of changing business cultures to utilize data to make smarter decisions.

Work included:
North American lead on our migration to Salesforce.com: This project involved business process reengineering as we switched from a local on-premise CRM to a global corporate platform. I was responsible for translating the legacy data model into the new entity relationship model. This c

Information Systems Analyst

Experian Data Quality

Nov 2012 - Jan 2014 (1 year 3 months)

Strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.

Able to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

Deep comprehension of technical, analytical, and mathematical business tools.
Results oriented focus, with initiative and drive to solve problems.
Excellent ability to communicate, translating requirements into technical solutions.
Passion for unders

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Restaurant Manager

Atlantica and the Olde Salt House Restaurants

May 2006 - Nov 2012 (6 years 7 months)

In charge of managing 20 servers and kitchen employees in a fast-paced, fine dining environment. Organized cuisine and food output for weddings of up to 250 guests as well as offsite catering.

Extensive expertise in development of customer relations and interface communications, payroll monetary transactions, server and bartender training, multi-tasking and team work.

Developed MS Access Database of menu items that reduced Holiday/Specials changeover time by 50%. Included SQL macro's to find menu items based on Holiday, time of year, alcohol, etc.

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Christian Wright

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