Dayeon Lee

Customer Support Specialist

Agoda

Mar 2023 - Current (3 years 6 months)

Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times. Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures. Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed. Developed strong relationships with clients, resulting in repeat business and positive feedback. Responded to customer calls and emails to answer questions about products and services. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Enhanced custom

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Sales agent

chelsea london

Feb 2020 - Nov 2022 (2 years 10 months)

Developed and maintained a strong pipeline of sales leads by actively networking and prospecting through various channels. Created and delivered compelling sales presentations and product demonstrations to potential clients, securing high-value contracts. In my role as a Sales Agent, I was responsible for providing exceptional customer service while managing client inquiries, product recommendations, and sales transactions. I ensured customer satisfaction by addressing concerns, resolving issues promptly, and fostering long-term relationships. Additionally, I performed various administrative tasks, including maintaining accurate records, scheduling appointments, managing databases, and preparing reports for senior management. I worked close

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Marketeer

BlueskyTour, travel agency,

Feb 2019 - Aug 2019 (7 months)

Conducted market analysis to identify trends and opportunities for targeted marketing campaigns. Developed integrated marketing strategies to drive brand awareness and customer engagement. Coordinated product launches and promotional events to maximize market penetration. Designed and executed digital marketing initiatives to enhance brand visibility and engagement. Managed social media platforms to increase follower count and enhance community interaction. Collaborated with creative teams to produce compelling content for multi-channel marketing efforts. Additionally, my experience as a Travel Agent involved providing personalized travel planning and booking services, which honed my customer service skills and ability to tailor solutions t

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staff

CGV cinema,

Dec 2018 - Dec 2019 (1 year 1 month)

Cultivated strong client relationships, contributing to repeat business and positive feedback. Resolved complex customer issues promptly to enhance satisfaction and maintain high service standards. Collaborated with teams to improve service quality. Held strong knowledge of products to provide accurate advice. Delivered exceptional service through strategic thinking.

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Shop cashier

Lotteworld amusement park,

Dec 2017 - Dec 2018 (1 year 1 month)

Processed transactions efficiently, handling cash, credit, and other forms of payment accurately. Monitored inventory levels and reported shortages to management to ensure optimal stock display. Provided excellent customer service by greeting customers and offering assistance with product selections. Ensured checkout lanes were well-stocked with necessary supplies and promotional materials. Assisted in training new cashiers on store policies and customer service techniques.

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