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Dayana Gomez

About

Detail

Virtual Medical Assistant | KYC Specialist & Trainer | Logistics Coordinator
Bogotá, Bogota, Colombia
Contact Dayana regarding: 
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Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • A
    Appointment Scheduler
    Jan 2026 - Jun 2026 (6 months)
    Contact customers to scheduule appointments to repair their vehicles
  • K
    Kyc & Document Verification Specialist | Corporate Trainer
    Jan 2024 - Dec 2025 (2 years)
    Promoted to Trainer, responsible for onboarding and mentoring new team members on document verification protocols and fraud detection. Developed and updated Standard Operating Procedures (SOPs) within Salesforce to ensure team-wide compliance.
  • Angel City VA
    Virtual Medical Assistant
    Angel City VA
    Jan 2022 - Jan 2024 (2 years 1 month)
    Supported the billing cycle by accurately tracking medical codes in Excel and ensuring all surgical documentation supported clean claim submission. Managed front-office duties including patient triage, empathetic intake for families, and scheduling via Salesforce. Secured pre-authorizations for specialized surgeries and coordinated prescription refills while maintaining strict HIPAA compliance.
  • Lean Solutions Group
    Logistics Coordinator & Dispatcher
    Lean Solutions Group
    Jan 2020 - Jan 2022 (2 years 1 month)
    Orchestrated daily operations for a US-based fleet, managing route optimization and driver schedules. Maintained complex spreadsheets in Excel to monitor carrier performance, fuel expenses, and delivery efficiency. Served as the key contact for US brokers and drivers, using professional English to negotiate and resolve operational bottlenecks.
Education verified_user 0% verified
  • T
    Bachelor Business Administration
    Trainer
    Jan 2025 - Jun 2026 (1 year 6 months)
  • M
    Microsoft Office For Business
    Jan 2023 - Dec 2023 (1 year)