Dawn Sellers Customer Service Representative @ Graybar Electric

Customer Service Representative

Graybar

Oct 2018 - Current (7 years 10 months)

Serve as key contact and liaison for customers to ensure total customer satisfaction, taking a proactive approach to servicing Graybar customers. See that every customer experience meets quality standards as defined by the customer. Handle all incoming and outgoing customer telephone calls in a courteous and professional manner. Coordinate the prompt handling of all customer service requests, including but not limited to order entry, pricing, expediting, billing, order maintenance, credit, and claims. Ensure timely responses to customers. Handle all written correspondence received from customers, and reply in a timely manner. Represent the customer in the resolution of all disputes and claims and in all dealings with Graybar suppliers. Par

Supply Chain Technician

Mercy Health

Jan 2018

The Central Service Technician I work under the direct supervision of the Central Service Manager or the Central Supply Resource Coordinator. Responsible for the replenishment of exchange carts for nursing and ancillary areas; processes and delivers weekly orders according to par levels schedule; verifies the receipt of incoming supplies and stocks shelves accurately; uses hand held inventory units to generate supply picklists; inputs patient charges; contacts vendor to order rental beds; performs daily physical inventory of Surgery medical/surgical supplies; processes dispatch area equipment and supply requests; answers telephone and provides appropriate follow-up.

Supply Chain Coordinator

Mercy Health

Jan 2018 - Oct 2018 (10 months)

On-Site Customer Service

Grainger

Jul 2015 - Dec 2017 (2 years 6 months)

Effectively and efficiently interacts with customers (face to face) by discovering their true intent and combining functional/product knowledge to navigate them to the best solution. Uses technology to provide information such as pricing, availability, and alternative solutions to make a relevant offer and ask for the sale. Adheres to standard work and leverages Continuous Improvement tools and principles to identify problems and reduce waste. Supports sales partners to address customer needs and help grow the business. Responsible for own development, commits to learning and growth by leveraging feedback, coaching, and an individual development plan. Executes the Grainger Service Promise and demonstrates, by action, the company Values. Uti

Evaluator

Whirlpool Corporation

Apr 2015 - Jul 2015 (4 months)

Responsible for the final evaluation of the Stand-Up Freezer that are made that the Ottawa Plant. Make sure that each and every freezer that is sent out has met the ridged quality standards that are set forth by Whirlpool. Checking to make sure that the cabinet; the Liner; or the door is without flaws. If have come across of and issues. I have the ability to fix, but if not I am to push it off the line so that a Process Lead can fix. To mark down when an issue is found so that it can be tracked.

Quality Control Inspector

Lab Support a division of On Assignment

Aug 2012 - Apr 2015 (2 years 9 months)

Responsible for ensuring the integrity and quality of the new Tide Pods by verifying that they meet the rigorous quality standards set forth by the company. This includes checking containers that are rejected due to being underweight/overweight or having vision system issues. I also inspect bags filled by automated machines to ensure compliance with quality standards. Additionally, I pull shiftly micro samples of the liquids used in each section of the Tide Pods and label them for micro testing, as well as collect micro samples of all incoming liquids into the plant. I conduct strength and tightness tests on individual Pods to confirm the correct amount of fluid is present. Furthermore, I enter the Line Technicians' Centerlines standards fo

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Data Entry

CFA Staffing

Mar 2006 - Feb 2012 (6 years)

- Responsible for entering and updating brand codes, ensuring accuracy and consistency in data management. - Authored standard operating procedures, one point lessons, job aids, and authorized temporary deviations to enhance operational efficiency. - Maintained quality monthly training across the plant, ensuring all staff were up-to-date with the latest standards and practices. - Conducted artwork verification and maintained end-of-month over pack results to ensure compliance with brand specifications. - Updated and created quality standards sample books (TAMU Books) plant-wide, ensuring all documentation was current and accessible. - Maintained the written procedure matrix and the bottle target spreadsheet to support production goals.

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Utility Team

Jc Penney Catalog Ctr

Oct 2005 - Mar 2006 (6 months)

Responsible for helping customers find the items they are looking for, if we don’t have in the store I’m able to call another Penney’s store to see if they have it there and if they don’t have it I would check to see if it is available in catalog to be ordered. Merchandising the sales items and stocking the floor. Setup manikins for the displays with some of the clothing items that trying to sell to the customer.

Dawn Sellers

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