Dawit Badilu Fida

Dawit Badilu Fida

About

Detail

Customer Service Officer | Business support operations | CRM | Marketing & Automation Support
Addis Ababa, Ethiopia
Contact Dawit regarding: 
work
Full-time jobs
Starting at USD10/hour
Flexible work
Starting at USD6.25/hour
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Internships
Starting at USD500/month
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Finding candidates
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Finding mentors
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Networking

Timeline

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Résumé

Jobs verified_user 0% verified
  • m
    member
    Apr 2025 - Current (1 year 3 months)
    active
  • A
    Accounts
    Apr 2023 - Current (3 years 3 months)
    Bookkeeping
  • Dashen Bank
    Customer Service Officer | Lead Generation | CRM | Marketing & Automation Support
    Dashen Bank
    Aug 2021 - Current (4 years 11 months)
  • G
    administrative assistant
    Government Secondary School Airport
    Aug 2021 - Current (4 years 11 months)
    Filling document, respond message, emails, chat,and incoming calls.
  • D
    Customer support
    Dashen Bank S.C
    Aug 2021 - Current (4 years 11 months)
  • Dashen Bank
    customer service officer
    Dashen Bank
    Aug 2021 - Current (4 years 11 months)
  • D
    Business operation support
    Dashen Bank S.C.
    Aug 2021 - Current (4 years 11 months)
  • Diane's Travel Business
    Programing
    Diane's Travel Business
    May 2021 - Current (5 years 2 months)
    Job Title: Bookkeeping • Maintained accurate financial records, managed accounts payable and receivable, and reconciled bank statements. • Provided comprehensive administrative assistance, including managing calendars and handling correspondence. • Organized and maintained physical and digital filing systems for efficient document retrieval and management. • Leveraged principles of real estate acquisition by applying meticulous attention to detail and structured organizational methods to financial record-keeping, ensuring all transactions were properly documented and categorized, mirroring the due diligence required in property transactions. • Utilized appointment management skills, directly relevant to the Bookkeeping role, to effectively
  • G
    administrative assistant
    Government Office
    Apr 2021 - Current (5 years 3 months)
    As an Administrative Assistant, I provided comprehensive support to facilitate efficient daily operations. My responsibilities included managing schedules, organizing files, and ensuring smooth communication across departments. I expertly handled administrative, operational, and travel management tasks, utilizing tools like Google Calendar and spreadsheets to maintain accuracy and organization. I also managed a high volume of documents, ensuring proper filing and retrieval. • Managed the full spectrum of administrative and operational tasks, ensuring seamless daily functioning of the office. • Proficiently utilized task management tools, calendar management systems (including Google Calendar), and spreadsheets to optimize workflow and main
  • PathPeer
    Tax consultant
    PathPeer
    May 2020 - Current (6 years 2 months)
  • B
    QuickBooks
    BRIGADE
    May 2020 - Current (6 years 2 months)
  • T
    Customer support
    The DJ Hookup
    Apr 2020 - Current (6 years 3 months)
  • e
    executive
    Apr 2020 - Current (6 years 3 months)
  • D
    Customer service
    Dashen Bank S.C
    Apr 2020 - Current (6 years 3 months)
    • Managed the full spectrum of administrative and operational tasks, ensuring seamless daily functioning of the office. • Proficiently utilized task management tools, calendar management systems (including Google Calendar), and spreadsheets to optimize workflow and maintain detailed records. • Skillfully managed all incoming and outgoing documentation, implementing robust file management and organizational systems. • Employed lead management strategies, drawing from experience as a Sales Representative and proficiency with CRM systems, to enhance client relationship building and track engagement throughout the customer lifecycle.
  • T
    Customer support
    The DJ Hookup
    Apr 2020 - Current (6 years 3 months)
    Provide professional customer support by leveraging expertise in call management, CRM tools, and efficient file management to resolve inquiries and ensure high-level customer engagement. Maintain accurate records through fast and precise typing skills while upholding exceptional standards in customer service. Demonstrate leadership and team management capabilities by mentoring staff and coordinating support operations to improve overall departmental efficiency and client satisfaction. Utilize Klaviyo to manage communication workflows and personalize customer interactions. Perform outgoing calls to proactively follow up with clients, ensuring their needs are met, issues are resolved, and their overall experience with the brand remains positi
  • D
    Accountant
    Dashen Bank S.C.
    Apr 2020 - Current (6 years 3 months)
  • Dashen Bank
    Xero
    Dashen Bank
    Apr 2020 - May 2026 (6 years 2 months)
Education verified_user 0% verified
  • E
    Entrepreneurship
    Jul 2025 - Current (1 year)
  • h
    Sustain dialogue
    haramaya university peace
    Jul 2025 - Current (1 year)
  • H
    BA Degree in Management
    Haramaya University
    Nov 2017 - Feb 2020 (2 years 4 months)
  • H
    Management
    Haramaya University
    Aug 2017 - Feb 2021 (3 years 7 months)
  • H
    Management
    Haramaya University
    Jul 2017 - Feb 2021 (3 years 8 months)
  • H
    management
    Haramaya University
    Jul 2017 - Apr 2020 (2 years 10 months)
Projects (professional or personal) verified_user 0% verified
  • Dashen Bank
    Bookkeeping
    Dashen Bank
    Jan 2025 - Current (1 year 6 months)
    Job Title: Bookkeeping • Maintained accurate financial records, managed accounts payable and receivable, and reconciled bank statements. • Provided comprehensive administrative assistance, including managing calendars, scheduling appointments, and handling correspondence. • Organized and maintained physical and digital filing systems for efficient document retrieval and management. • Leveraged principles of real estate acquisition by applying meticulous attention to detail and structured organizational methods to financial record-keeping, ensuring all transactions were properly documented and categorized, mirroring the due diligence required in property transactions.
  • Dashen Bank
    Technical support
    Dashen Bank
    Aug 2024 - Current (1 year 11 months)
  • Dashen Bank
    Bookkeeping
    Dashen Bank
    Aug 2023 - Current (2 years 11 months)
    • Maintained accurate financial records, managed accounts payable and receivable, and reconciled bank statements. • Provided comprehensive administrative assistance, including managing calendars and handling correspondence. • Organized and maintained physical and digital filing systems for efficient document retrieval and management. • Leveraged principles of real estate acquisition by applying meticulous attention to detail and structured organizational methods to financial record-keeping, ensuring all transactions were properly documented and categorized, mirroring the due diligence required in property transactions. • Utilized appointment management skills, directly relevant to the Bookkeeping role, to effectively schedule client meeting
  • D
    Marketing
    Dashen Bank S.C
    Feb 2023 - Jun 2024 (1 year 5 months)
    Communication skills, sales