Dawit Badilu Fida

Dawit Badilu Fida

About

Detail

Customer Service Officer | CRM Specialist | Business Operations | Lead Generation | Virtual Assistant | Customer Success | Remote Support
Halton Hills, Ontario, Canada
Contact Dawit regarding: 
work
Full-time jobs
Starting at USD10/hour
Flexible work
Starting at USD6.25/hour
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Internships
Starting at USD500/month
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Finding candidates
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Finding mentors
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Networking

Timeline

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Résumé

Jobs verified_user 0% verified
  • Sales Momentum
    Call inbound public Remote experience
    Sales Momentum
    Apr 2022 - Current (4 years 6 months)
    Answer incoming calls promptly and professionally (often within service-level targets such as a few seconds).
    Listen actively, diagnose the real issue, and provide accurate information about products, services, accounts, billing, or technical matters.
    Resolve customer inquiries, complaints, and problems on the first call whenever possible; escalate complex issues with full context.
    Process orders, payments, returns, refunds, cancellations, or account changes.
    Use CRM systems to log every interaction accurately, update customer records, and note dispositions.
    Follow scripts and company procedures while adapting to the caller’s needs and maintaining a calm, empathetic tone.
    Meet quality, average handle time (AHT)
  • Dashen Bank
    Customer Service Officer | Lead Generation | CRM | Marketing & Automation Support
    Dashen Bank
    Aug 2021 - Current (5 years 2 months)
    Cross selling product, marketing, customer support, virtual assistants, digital marketingCustomer service
    CRM management
    Cross-selling banking products
    Lead generation
    Customer onboarding
    Complaint resolution
    Administrative support
    Business operations
    Marketing support
    Data entry
    Report preparation
    Microsoft Excel
    Documentation
    Customer relationship management
  • Dashen Bank
    Content Repurposing & Marketing Support
    Dashen Bank
    May 2021 - Current (5 years 5 months)
    Repurposed long-form content into social media posts, email newsletters, blog summaries, and promotional content.
    Used ChatGPT to rewrite, edit, summarize, and optimize content.
    Designed visual content using Canva.
    Maintained consistent brand messaging across platforms.
    Assisted with content planning and publishing schedules.
    Supported marketing campaigns through content organization and performance tracking
  • Sales Momentum
    Real state whole sale
    Sales Momentum
    Apr 2021 - Current (5 years 6 months)
    Sales Representative. Experienced in cold calling through real estate sales, lead generation, customer outreach, and business development. Proficient in making outbound calls, qualifying prospects, following up with leads, handling objections, and scheduling appointments. 5 years of experience in cold calling.
  • D
    Business operation support
    Dashen Bank S.C.
    Jan 2021 - Current (5 years 9 months)
    Business Operations Support – Description

    Provided comprehensive business operations support by coordinating administrative activities, improving workflow efficiency, and ensuring smooth day-to-day operations. Collaborated with cross-functional teams to support customer service, sales, and operational processes. Maintained accurate records, prepared reports, managed documentation, and ensured compliance with organizational policies. Assisted with CRM updates, customer follow-ups, lead tracking, and data entry while maintaining high accuracy. Built strong relationships with customers and internal stakeholders, resolved operational issues promptly, and contributed to process improvements that enhanced productivity and customer sati
  • Dashen Bank
    Business operation support
    Dashen Bank
    Apr 2020 - Current (6 years 6 months)
    Built and maintained professional relationships with customers, internal departments, and external stakeholders. Coordinated cross-functional communication, supported lead generation and customer engagement, expanded professional contacts, and collaborated with teams to improve business operations and customer satisfaction.
  • Sky Real Estate
    Real state sales manager
    Sky Real Estate
    Jan 2021 - Jan 2026 (5 years 1 month)
    Proficient in sales. Experienced in cold calling through real estate sales, lead generation, customer outreach, and business development. Proficient in making outbound calls, qualifying prospects, following up with leads, handling objections, and scheduling appointments. 5 years of experience in cold calling.
Education verified_user 0% verified
  • h
    Sustain dialogue
    haramaya university peace
    Jul 2025 - Current (1 year 3 months)
  • E
    Entrepreneurship
    Jul 2025 - Current (1 year 3 months)
  • Haramaya University
    BA Degree in Management
    Haramaya University
    Nov 2017 - Feb 2020 (2 years 4 months)
Projects (professional or personal) verified_user 0% verified
  • Dashen Bank
    Bookkeeping
    Dashen Bank
    Aug 2023 - Current (3 years 2 months)
    Maintained accurate financial records and reconciled transactions.
    Organized financial documents and ensured proper filing.
    Assisted with accounts documentation and reporting.
    Supported administrative processes related to financial operations.
    Maintained accuracy and confidentiality of financial information.Maintained accurate financial records and reconciled transactions.
    Organized financial documents and ensured proper filing.
    Assisted with accounts documentation and reporting.
    Supported administrative processes related to financial operations.
    Maintained accuracy and confidentiality of financial information.
  • Kokan NGO
    Content Repurposing & Marketing Support
    Kokan NGO
    Nov 2021 - Current (4 years 11 months)
    Repurposed long-form content into social media posts, email newsletters, blog summaries, and promotional content.
    Used ChatGPT to rewrite, edit, summarize, and optimize content.
    Designed visual content using Canva.
    Maintained consistent brand messaging across platforms.
    Assisted with content planning and publishing schedules.
    Supported marketing campaigns through content organization and performance tracking.
  • Dashen Bank
    Call center
    Dashen Bank
    Apr 2021 - Current (5 years 6 months)
    Inbound and outbound
  • D
    Marketing
    Dashen Bank S.C
    Apr 2021 - Jun 2024 (3 years 3 months)
    Communication skills, sales Developing and implementing strategies to promote products or services, attract and retain customers, analyze market trends, build brand awareness, generate leads, and increase sales through effective communication and customer engagement.