Data Analyst | Front-End Web Developer | Power BI Enthusiast | Bridging Tech & Strategy
Nairobi, Nairobi County, Kenya
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Customer Service Representative
The Goodyear Tire Rubber Company
Nov 2025 - Current(10 months)
Customer Service Specialist
Whatnot
Jul 2025 - Nov 2025(5 months)
Customer Service Specialist
Att
Jun 2024 - Jul 2025(1 year 2 months)
Resolved customer concerns regarding internet connectivity and personal devices with over 85% first-call resolution. Provided technical troubleshooting and device configuration support. Ensured customer satisfaction by delivering accurate, timely solutions.
N
Attache
NATIONAL HEALTH INSURANCE FUND
Mar 2021 - May 2021(3 months)
Provided end-user support and technical assistance across departments. Installed and maintained system software and antivirus updates. Handled hardware troubleshooting, software installation, and data backup. Assisted in internal networking and data entry operations.