Davina Russell California State University San Marcos Graduate - Alumni

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Community Associate

REGUS MANAGEMENT GROUP LLC

Jan 2025 - Current (1 year 6 months)

As a Community Associate (CA) at IWG, I play an instrumental role in delivering exceptional customer service to clients, prospects, and vendors, ensuring a superior experience throughout the business center. Acting as one of the primary points of contact, I provide professional and friendly service, assist with various client needs such as mail delivery, meeting room setups, and office management, while maintaining a pristine environment. I also handle billing inquiries, support upselling opportunities, and foster a welcoming atmosphere, all while contributing to a collaborative team that embodies IWG's commitment to excellence.

Data Entry Associate

Allegis Global Solutions

Dec 2024 - Jan 2025 (2 months)

- Efficiently managed and entered large volumes of data, ensuring accuracy through meticulous validation. - Created interactive dashboards using Tableau to enhance data reporting and support decision-making. - Collaborated via Chime and Slack to communicate updates and troubleshoot issues, improving team productivity. - Conducted complex analyses in Excel with pivot tables to identify sales trends. - Streamlined workflows using SAS and Stitch for data integration. - Organized project data in Airtable for accessibility and uploaded anecdote data using AI tools to automate - processing tasks. - Conducted training sessions to promote best practices in data management.

Data Entry Clerk

TEKsystems

Jul 2024 - Sep 2024 (3 months)

- Utilized Microsoft Office Suite (e.g., Outlook, Word, Excel, PowerPoint, Access, and other frequently used office software). - Created and provided reports to program managers, CDSS, and department directors to support operational requirements. - Maintained the program's virtual whiteboard with real-time updates for placement requests, client drops, shelter occupancy, and site-specific information. - Sustained confidentiality of client's personal and medical information. - Recorded and documented client interactions, maintained statistical data, updated individual files, and tracked medical needs and services. - Helped orient new employees or volunteers by familiarizing them with facility policies, operations, equipment, and work procedur

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Guest Service Agent

Homewood Suites by Hilton

Jun 2024 - Jul 2024 (2 months)

- Welcomed guests, handled registration, input guest information, confirmed room rates, assigned rooms, programmed room keys, promoted marketing programs, and assisted guests with general inquiries. - Processed guest check-outs through the point-of-sale system and managed payment methods such as cash, credit cards, debit cards, gift certificates, and gift cards. - Showed comprehensive knowledge of hotel details such as room categories, rates, packages, promotions, local area information, and general product knowledge. Addressed guest inquiries and provided accurate responses. - Implemented upselling techniques to increase hotel service and facility revenue while maximizing room occupancy. - Responded to guest inquiries and requests; resolve

Associate Service Professional

LPL Financial

Sep 2023 - Feb 2024 (6 months)

* Answer incoming calls per day from Advisors, Clients, and other members of the firm. * Provide superior customer service to a defined group of financial advisors by handling inquiries via phone and email, with a focus on overall service. * Research complex situations, set customer expectations, and define the actions necessary to resolve the situation. * Assume ownership of the inquiry and see it through to a timely resolution. * Communicate with internal departments to improve processes and timely processing. * Communicate operational and financial industry policies and procedures.

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Member Service Representative

San Diego County Credit Union

Nov 2022 - Jun 2023 (8 months)

• Process routine member account transactions including deposits, withdrawals, loan payments, transfers, wires, cashier Check purchases, loan and VISA advances, lobby drop, and closing accounts. • Ensure accurate accounting by balancing the cash drawer daily, processing direct deposit forms, and handling daily mail, while providing dual control for cash vault balancing. • Participate in the promotion of Credit Union products and services to existing and potential members. • Display strong sales skills by cross-selling products and services to members, offering assistance, or directing them to the appropriate representative. • Answer basic member inquiries pertaining to member account(s). • Maintain meticulous records of all referrals and sa

Davina Russell

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