David Mercado Creative Project Manager

Project Manager Lead | Customer Success Manager

Edit Crew

Apr 2024 - Current (2 years 1 month)

Promoted within 4 months from Project Manager to Customer Success Manager & PM Lead; built foundational systems to split both functions and scale leadership operations. Managed 80+ client accounts, leading check-ins, upsells, and feedback loops while collaborating cross-functionally to improve onboarding, strengthen PM-client relationships, and boost retention. Revamped CSM workflows and created a post-mortem feedback system that identified churn patterns, reducing churn from 22% to 12%. Operated as part of the core Ops Leadership team, driving strategic initiatives across Marketing, Sales, and Fulfillment to scale enterprise acquisition and improve team efficiency while helping close 2024 with a 40% revenue growth.

Creative Lead | SEO Writing Manager

Skillademia

Oct 2022 - Apr 2024 (1 year 7 months)

- Successfully designed the SEO Strategy and developed a content production system increasing Skillademia’s articles volume production. - Provided creative direction, wrote scripts and oversaw production for the in-house YouTube and Tiktok ‘StayCurious’ channel, achieving +29,000 followers and +440,000 likes in less than 5 months for the then-new Tiktok channel. - Built and managed a multicultural team of 7 writers, which became the backbone of Skillademia’s content production. - Worked on the narrative design and creative management for a in-house VR Language Learning Videogame.

C

Creative Lead | Project Manager

Apr 2022 - Apr 2024 (2 years 1 month)

- Providing creative direction and content strategy for a diverse range of clients across different countries and industries, managing end-to-end project lifecycles, ensuring on-time and within-budget execution. - Leading a high-performing team of video editors, copywriters, and content creators to deliver high quality content and innovative campaigns. - Building an extensive database of models, UGC creators and VO actors to work with depending on the project. - Writing scripts in short and long format for clients with audiences of +100,000 people.

L

Marketing Specialist

Lobostech

Oct 2021 - Dec 2022 (1 year 3 months)

- Developed the Latam marketing strategy and successfully re-designed the brand’s identity, including a new and optimized website. - Managed strategic alliances and promotions while advising partner companies’ marketing teams to successfully enter the Latin American market.

Internship

Cafam

Feb 2021 - Aug 2021 (7 months)

- Succeeded adeptly the internship with excelent commentaries from boss and peers. - Editing and production of corporate content - Production of advertising content - Live event coverage Intern in one of Colombia's top 50 companies. Editor, video producer, audio (podcast) producer, cameraman in live shows.

H

Screenwriter | Idea Developer

HORDA Producciones

Dec 2020 - Current (5 years 5 months)

- - Generating and nurturing new creative ideas for potential film and series projects. Research and brainstorm concepts that align with current market trends, festival circuits, and audience preferences. - Creating compelling and original screenplays for feature films and web series, adhering to industry standards and specific project requirements. - Collaborating closely with renowned writers and producers in Colombia's entertainment industry to develop and enhance storytelling, characters, and dialogues. - Preparing and delivering compelling pitches to producers, stakeholders, and filmmaking funds showcasing the potential of scripts and ideas in development.

U

Narrative Designer

UV-Sur

Apr 2020 - Feb 2021 (11 months)

- Development of the narrative structure, user journey and user experience in a VR environment - 3D modeling, treatment and photogrammetry of archeological pieces UV-Sur is an archaeological VR museum, which aims to tell the stories of different populations converging in one of Colombia's most war affected areas. Located in Corinto, Cauca, one of Colombia's richest archaelogical settlements has been in a long time dispute between guerrillas and Colombian army. All of this happens while the cohabitants in the zone have to suffer and adapt tp the most devastating consequences of war. This project had an interdisciplinar team based in Colombia and France.

Teaching Assistant

Universidad de la Sabana

Jan 2020 - Dec 2020 (1 year)

- Planning classes' materials and contents - To advise, acompany and evaluate the realization of new media projects - Give master classes on Transmedia Narratives Teaching Assistant on Multimedia Language and Digital Culture classes at Universidad de La Sabana

F

Freelance Video Producer and Editor

Jan 2019 - Current (7 years 4 months)

- To conceptualize client needs into creative ideas and solutions. Audiovisual Producer of multiple projects such as corporate videos, music videos, social media ads, advertising documentaries, among others

Form Factor (Instagram-based web series)

9 Bandas, SIGLA ( Semillero de Investigación de Guion y Laboratorio Audiovisual)

Jan 2018 - Dec 2019 (2 years)

- Winner at 2019's The Audience Awards Short Film Festival - Screenwriter (Seasons 2, 3 and 4) - Assistant Director (Season 2) - Production Designer (Season 3) FormFactor was Instagram's first ever geometrical web-series. Each chapter was a one-minute shortfilm dictated by an especific geomtric shape. This series explored both micro-narratives and Instagram as a content platform and served to make investigations and scientific papers on the subjects.

David Mercado

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David Mercado