David Rodriguez

CUSTOMER SERVICE AGENT

TransPerfect Connect

Jan 2022 - Oct 2025 (3 years 10 months)

Proper phone etiquette to provide great customer service for incoming calls for various cases and projects Effectively communication and address customers needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed Documents all calls appropriately, and follows all procedures as dictated by policy and procedures Conducts themselves in a professional manner at all times – adheres to structured internet rules and regulations on the call center floor Attends all scheduled training as required Accomplishes other general tasks as required or necessary

L

ENROLLMENT ADVISOR

LEGAL SERVICES (SELECT LEGAL LEADS

Jan 2021 - Jan 2022 (1 year 1 month)

Enrollment Advisor for a legal organization Created and followed call scripts and flows to maximize effectiveness. Finalized and processed enrollment applications. Reached out to applicants via calls, texts, emails and social media. Provided policy information and maintained enforcement.

I

SALES / CUSTOMER SERVICE / COLLECTIONS

IRAZUSOFT

Jan 2011 - Jan 2021 (10 years 1 month)

Owned software development company in charge of different departments including collections, sales and customer service Met with existing customers and prospects to discuss business needs and recommend optimal solutions. Recorded accurate and efficient records in customer database. Retained excellent client satisfaction ratings through outstanding service delivery. Achieved performance goals on consistent basis. Counseled debtors on payment options and arranged installment agreements.

CUSTOMER SERVICE

Amazon

Jan 2010 - Jan 2011 (1 year 1 month)

Customer service department. Processed customer service orders promptly to increase customer satisfaction. Developed customer service policies and procedures to meet and exceed industry service standards. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Provided primary customer support to internal and external customers.

FRAUD / CUSTOMER SERVICE

BETUS

Jan 2007 - Jan 2010 (3 years 1 month)

Credit card fraud // Fraud investigations // CS Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity. Analyzed large amounts of data to find patterns of fraud and anomalies. Evaluated success of fraud detection systems to identify areas for improvement. Evaluated customer data to identify and prevent fraudulent activities. Performed risk assessments to determine level of fraud risk and prioritize investigations.

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