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David Robles
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El Salvador
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Résumé
Jobs
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- SInbound & Outbound Sales RepresentativeSKYLIGHTNRGJan 2023 - Mar 2025 (2 years 3 months)• Delivered exceptional customer service on every interaction, ensuring a seamless sales process and high client satisfaction.
• Addressed customer concerns efficiently, turning potential cancellations into renewed loyalty.
• Achieved and often surpassed daily, weekly, and monthly KPIs in both sales and service categories.
• Educated customers on products and services, resulting in informed decisions and long-term satisfaction.
• Utilized Asana as a project and task management tool to maintain organization and efficiency in sales and customer service workflows, effectively managing follow-ups, customer onboarding, documentation, and internal coordination within a dynamic team environment. 
Sales & Customer Service SpecialistBobtailJan 2022 - Jan 2023 (1 year 1 month)• Served as the primary point of contact for customer inquiries, delivering professional support via phone and email. • Resolved service issues with empathy and efficiency, significantly boosting customer satisfaction scores. • Balanced sales and service by handling customer onboarding and after-sales support with care and precision. • Collaborated with team members to enhance the customer experience and improve service processes. Additionally, I took the initiative in data reporting, preparing detailed reports to track customer interactions and outcomes, which facilitated better communication with stakeholders and informed our service strategies. I also utilized ChatGPT as a productivity and support tool to enhance the quality and efficien- EEnglish Instructor / Trainer / CoordinatorEnglish 4 Call CentersApr 2014 - Feb 2018 (3 years 11 months)• Trained hundreds of students in customer service and sales communication tailored for BPO success.
• Developed and led workshops focused on empathy, active listening, and de-escalation techniques.
• Mentored new trainers to deliver engaging and effective service training aligned with industry standards.
• Gained valuable experience in executive assistance through responsibilities such as scheduling training sessions, organizing materials, and managing calendars, which enhanced my organizational and administrative skills. Additionally, utilized Google Docs and Google Drive for creating and sharing training materials, ensuring efficient collaboration and communication with both students and management. - Inbound Sales & Customer Service – 1-800-FlowersAtentoJan 2013 - Jan 2014 (1 year 1 month)• Handled high call volumes during peak seasons, processing orders and offering upsells with care and accuracy. • Resolved delivery issues and customer complaints swiftly, ensuring positive outcomes and repeat business. • Maintained a high customer satisfaction rating while consistently meeting upselling targets.
- Customer Support & Outbound SalesTELUS InternationalJan 2007 - Jan 2013 (6 years 1 month)• Provided tier-one support for Verizon rebate customers, ensuring clear communication and timely issue resolution.
• Managed outbound sales campaigns, demonstrating the ability to pivot between service and sales roles fluidly.
• Recognized for consistently high customer satisfaction scores and exceeding outbound sales goals.
• Utilized Google Workspace tools, including Google Docs and Google Drive, to enhance organization and collaboration with team members, effectively managing documentation in a fast-paced call center environment. This use of Google Workspace streamlined communication, reduced errors, and maintained consistency across all customer interactions, which was critical in achieving success in both supp
Education
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- LHigh School Diploma with a Specialization in English LanguageLiceo EvangélicoJan 1994 - Jan 1998 (4 years 1 month)At Bobtail, one of my key responsibilities was to follow up with customers who were considering switching to a different factoring company. The factoring industry is highly competitive, so these situations required a thoughtful and strategic approach. I would first listen carefully to understand their concerns — whether it was pricing, service, or turnaround times — and then work to address those issues directly.
By highlighting our unique value, reinforcing the benefits of staying with Bobtail, and providing personalized solutions, I was often able to change their minds and retain their business. This experience strengthened my negotiation skills and taught me the importance of building long-term relationships based on trust and respo