D

David Ribeiro Lousada

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São Paulo, Brazil

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Bp
    Customer Support Specialist
    Bp
    Jan 2025 - Current (1 year 9 months)
    Handle complex customer inquiries and escalations in accordance with SLAs, compliance, and internal policies. Manage and resolve cases using Salesforce, including inbound calls and written communication via email. Conduct in-depth investigations using internal systems and databases to identify root causes and recommend solutions. Prepare reports and performance insights to support process optimization and service improvements. Collaborate with internal teams to ensure timely resolution of high-priority and sensitive cases.
  • Eaton
    Master Customer Data Specialist
    Eaton
    Feb 2024 - Nov 2024 (10 months)
    Maintained and validated customer master data across SAP, Salesforce and Siebel. Resolved data quality issues and duplicate records using Salesforce and SAP. Ensured adherence to data governance, compliance, and quality standards. Supported internal stakeholders by providing accurate and reliable customer data.
  • Eaton
    Order Management Specialist
    Eaton
    Oct 2022 - Jan 2024 (1 year 4 months)
    Managed end-to-end order processing and contract renewals using SAP, ensuring accuracy and on-time execution. Coordinated with internal teams to resolve stock availability issues and order discrepancies. Handled order-related escalations and customer inquiries via Siebel, ensuring efficient resolution. Ensured compliance with internal procedures and service standards.
  • Emirates
    Sales & Customer Service Agent
    Emirates
    Apr 2022 - Oct 2022 (7 months)
    Maintained and validated customer master data across SAP, Salesforce, Siebel, and Oracle. Resolved data quality issues and duplicate records using Salesforce and SAP. Ensured adherence to data governance, compliance, and quality standards. Supported internal stakeholders by providing accurate and reliable customer data.
  • Selectra
    Sales Assistant
    Selectra
    Feb 2021 - Jan 2022 (1 year)
    Conducted inbound and outbound sales calls for energy and telecom services. Advised customers on suitable products based on individual needs and usage. Managed customer documentation and follow-ups via email and Microsoft Office tools. Contributed to achieving sales targets through proactive customer engagement.
Education verified_user 0% verified
  • E
    Erasmus Program
    ESCUELA DE EDUCACIÓN Y TURISMO DE ÁVILA (USAL)
    Jan 2018 - Jan 2019 (1 year 1 month)
  • U
    Degree in Tourism
    UNIVERSIDADE DE TRÁS-OS-MONTES E ALTO DOURO (UTAD)
    Jan 2015 - Jan 2020 (5 years 1 month)
    Unfinished