David Ospina

David Ospina

About

Detail

Senior Project Manager / Senior Customer Success Manager
Colombia

Contact David regarding: 
work
Full-time jobs
Starting at USD2.6k/month
Flexible work
Starting at USD26/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • S
    E-Commerce Project Manager public Remote experience
    Self-Employed Professional
    Apr 2023 - Current (3 years 7 months)
    • Manage the strategy, planning and operations of a personal e-commerce website.
    • Designed and developed an e-commerce website focused on useful and practical products.
    • Analyze and select winning products to promote and sell through the e-commerce.
    • Define products' value proposition and sales angles, as well as develop product pages based on the AIDA marketing model.
    • Create marketing campaigns on Meta and TikTok to advertise the e-commerce products.
    • Monitor marketing campaigns performance, conduct performance & ROI analysis as well as sales projections to hit revenue targets.
    • Oversee the end-to-end fulfillment process, including: providers, shipping companies and clients.
  • Persado
    Senior Customer Success Manager & Project Manager public Remote experience
    Persado
    Sep 2018 - Mar 2023 (4 years 7 months)
    • Managed a portfolio of accounts, building lasting commercial relationships as well as guaranteeing full customer satisfaction.
    • Created successful project plans, defining the actions needed to ensure the achievement of customer goals, on-time, within the scope and budget.
    • Led the execution of the project plan and coordinated the project team to deliver Persado’s services.
    • Guided the retention & contract renewal process and helped identify up-sell opportunities in coordination with the sales team.
    • Led kick-off and status update meetings with the project team and presented project results in business reviews to client’s stakeholders.
    • Onboarded and coached new clients and provided demonstrations about co
  • B
    Marketing Project Manager
    BTO Research
    Dec 2017 - Aug 2018 (9 months)
    • Provided analysis As-Is of digital marketing situation in terms of SEO, Web Analytics, SEM, SMM, and email marketing.
    • Identified clients’ digital marketing objectives and KPIs to track.
    • Supported client in designing the digital marketing plan and strategy to reach the marketing objectives.
    • Analyzed and selected the best tools to leverage the digital marketing plan.
    • Monitored the marketing plan and campaign performance KPIs across the digital channels.
    • Analyzed gaps regarding the marketing plan and proposed improvement actions.
  • B
    Project Manager / PMO
    BTO Research
    Sep 2012 - Nov 2017 (5 years 3 months)
    • Facilitated governance, process and financial control, project reporting, and continuous improvement across ICT Digital Transformation project.
    • Followed up of project streams ensuring compliance in timing and quality levels in terms of project planning, identifying deviations and proposing solutions.
    • Reported directly to Global CTO, providing insights and supporting him in making strategic decisions about IT projects.
    • Led KPI monitoring to enable effective management of project performance and identified performance issues.
    • Coordinated project team, vendors, and stakeholders providing recaps and insights into key topics to ensure completion of project plan activities.
Education verified_user 0% verified
  • PMI
    AGILE PROJECT MANAGEMENT TRAINING public Remote experience
    PMI
    Apr 2019 - Nov 2019 (8 months)
  • Universidad de Barcelona
    Master en Marketing Digital & Comercio Electrónico
    Universidad de Barcelona
    Nov 2017 - Oct 2018 (1 year)
  • Politecnico di Torino
    Maestría en Ingeniería de Gestión
    Politecnico di Torino
    Oct 2010 - Mar 2013 (2 years 6 months)
  • Pontificia Universidad Javeriana
    Ingeniería Industrial
    Pontificia Universidad Javeriana
    Jan 2006 - Sep 2010 (4 years 9 months)