Customer Support Agent
Springboard
Aug 2022 - Current (3 years 8 months)
• Meet with clients via phone calls and emails to discuss course selection, program requirements, and academic progress. • Help clients develop academic goals and long-term plans. • Assist clients in navigating university policies and procedures. • Identify and recommend academic resources like tutoring, writing centers, and disability services. • Help clients troubleshoot errors that might come up with their Degree Planner tool and student portal.