David Nwaotule

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Customer Service Representative (CSR)

Irradiance Limited

Jan 2021 - Current (4 years 5 months)

• Handled and directed 45+ daily customer calls, including inquiries • Processing Orders, tracking their progress, and keeping customers informed. • Investigating and resolving customers' complaints. • Developing improvement plans in response to customer surveys.

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Customer Service Special ist

EUC Group of Companies Limited,

Oct 2017 - Jan 2021 (3 years 4 months)

• Handled and directed 40+ daily customer calls, including inquiries, complaints, and sales. • Trained 5 new employees on how to use Kayako software and conduct customer interactions. • Achieved a 90% average customer satisfaction rating and received "Employee of the Month" awards in July 2018, April 2019, and November 2020. • Researched and managed complex accounts to provide comprehensive customer service. • Consistently closed sales at a 60% success rate, surpassing the company average by 10%.

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Inventory Officer

Jan 2017 - Jul 2017 (7 months)

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CRM

Systemspec, 1000Banks

Jan 2017 - Current (8 years 5 months)

Proficient in CRM

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Information and Customer Service Special ist

Systemspec Deelaa Limited

Jan 2015 - Sep 2017 (2 years 9 months)

• Memorized store layout and product details to assist customers effectively. • Handled customer returns and provided clear explanations of the return policy. • Resolved 90%+ of customer complaints to their satisfaction. • Maintained a professional and friendly attitude, even in challenging situations. • Mastered in-house customer service and sales tools to streamline service delivery. • Earned "Employee of the Month" awards in July 2015, October 2015, and January 2016.

David Nwaotule

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David's behavioral traits
David's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.