David N IT, Cybersecurity Technical Support/Consultant | ITIL | Operations |

Cybersecurity Support Engineer (Vulnerability Management and SecOps)

LOGN Pacific

Feb 2025 - Current (1 year 5 months)

Vulnerability Management: Conducted vulnerability scans, provided detailed reports, and implemented PowerShell-based remediations, contributing to a 100% reduction in critical, 90% in high, and 76% in medium vulnerabilities for the server team. Performed vulnerability assessments and risk prioritization using Tenable across Windows and Linux environments. Executed secure configurations and compliance audits (DISA STIG) with Tenable to meet industry standards. Automated remediation processes and STIG implementations using PowerShell to address critical vulnerabilities. Deep understanding of the “soft” side of Vulnerability Management: rapport, trust, transparency, and business need. Security Operations: Performed threat hunting with EDR, det

Technical Consultant

DataAnnotation

Jan 2020 - Current (6 years 6 months)

Spearheaded critical initiatives enhancing the performance and safety of cutting-edge Large Language Models (LLMs) for industry-leading AI companies, directly contributing to a 25% measured improvement in model factual accuracy and reasoning through expert technical analysis and strategic data refinement. Drove a 15% increase in data processing efficiency by developing and implementing novel annotation methodologies and rigorous quality control frameworks. Provided pivotal technical consulting that enabled AI development teams to accelerate model training cycles by an average of 20%. - Critically evaluated outputs from state-of-the-art generative AI and LLMs across diverse domains (coding, creative writing, complex reasoning), identifying s

AI Operations Consultant/Client Success Consultant

DataAnnotation

Dec 2019 - Dec 2024 (5 years 1 month)

● Boosted product quality and cut negative user-facing outcomes by 30% via strategic data analysis/process refinement. ● Enhanced data processing efficiency and accelerated project timelines by 20% by developing SOPS and operational methods. ● Reduced data errors by 35% by designing/enforcing new QA standards, directly improving model performance. ● Achieved a 95% client satisfaction rating as a key advisor, translating complex needs into actionable project tasks.

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Executive Administrative Assistant

Mind Over Matter

Jul 2017 - Jul 2019 (2 years 1 month)

● Managed business operations, staff, scheduling, and customer relations to support average weekly revenues of over $20,000. ● Developed and launched targeted corporate sales packages, resulting in 15% increase in B2B revenue quarter-over-quarter. ● Expanded online follower base by 40% and boosted direct bookings by 25% through social media and email marketing. ● Maintained 99.8% uptime for all critical business systems (POS, CRM, booking) to ensure a seamless customer experience. ● Reduced customer-impacting equipment failures and refunds by 30% through a new preventative maintenance program.

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Operations Manager - Sales & Marketing

Mind Over Matter

Jul 2016 - Jul 2019 (3 years 1 month)

At Mind Over Matter, I worked closely with the owner. Here's a list of roles and responsibilities I had: - **Cold Calling and emailing** to relevant businesses - **CRM Management** - **Oversaw daily operations** of the escape room, ensuring smooth customer experiences and operational efficiency. -**Worked with the city newspaper*" for advertising and promotion, greatly enhancing brand visibility and driving customer acquisition. - **Designed and implemented** creative escape room scenarios and puzzles, collaborating closely with the owner and design team to enhance guest engagement. - **Managed financial operations**, including budgeting, expense tracking, and financial reporting, ensuring accurate and timely financial management. - **Devel

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IT Support Specialist

Mind Over Matter

Jul 2016 - Jul 2019 (3 years 1 month)

Fixing hardware/software issues (printers, computers, electronic props, POS systems and more) Used ticketing system (Jira)

David N

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