David Mejia

Y

Administrative Assistant

Young America Realty

Jul 2025 - Jun 2026 (1 year)

• Managed accounts payable processes, ensuring accurate and timely payment of vendor invoices and company obligations.
• Reviewed and approved third-party vendor bills, maintaining compliance with company policies and contractual agreements.
• Oversaw account setup and maintenance for vendors and third-party service providers.
• Conducted monthly revenue reviews to verify accuracy, identify discrepancies, and support financial reporting.
• Leveraged over 10 years of experience in phone communication to provide high-quality interactions through strong comprehension and analytical skills.
• Utilized Microsoft 365 and Google Workspace for financial tracking, reporting, data management, and collaborative documentation.<

V

Cfo Assistant

Vita's Credit Queen

Apr 2022 - May 2025 (3 years 2 months)

• Assisted the CFO in preparing financial reports, budgets, and forecasts to support strategic decision-making.
• Handled bookkeeping, accounts payable/receivable, and reconciliations to ensure accurate financial records.
• Reviewed financial statements and provided insights on cost-saving opportunities and financial performance.
• Managed schedules, coordinated meetings, and provided direct support to the CFO in various financial and administrative functions.
• Managed the transportation and distribution of physical collaterals, including CIT and repos.
• Utilized CRM tools including Salesforce, Zoho, Appfolio, and Quickbooks to manage financial and administrative data.
• Monitored financial and operational da

Gaming Support Specialist

5CA

Mar 2020 - Feb 2022 (2 years)

• Provided prompt and professional assistance to gamers via chat and email, resolving technical issues, account concerns, and gameplay inquiries.
• Applied in-depth knowledge of European consumer laws to handle disputes, refunds, charge backs, and ensure compliance with regulations.
• Tracked response times, resolution rates, and customer satisfaction scores to meet service level agreements (SLAs).
• Leveraged Claude to enhance the troubleshooting process by researching technical issues, summarizing documentation, and drafting clear customer responses.
• Utilized Slack as the primary communication tool for collaborating with teammates, escalating technical issues, and providing real-time updates on customer cases.
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Appointment Setter

Achieve Test Prep

Jan 2019 - Mar 2020 (1 year 3 months)

• Contacted potential students via phone, email, and other communication channels to introduce them to the nursing program
• Assessed candidates’ interest, eligibility, and readiness for enrollment based on program requirements.
• Used structured scripts while also personalizing conversations to build rapport and increase appointment conversion rates.
• Monitored daily, weekly, and monthly appointment-setting metrics to meet or exceed targets.
• Leveraged experience in sales to transition negative objections into successful sales, while performing outbound cold calling as an appointment setter.

Relationship Manager

Refresh Financial

May 2016 - Mar 2019 (2 years 11 months)

• Successfully built and managed a portfolio over three years, fostering long-term client relationships and ensuring portfolio growth
• Promoted and sold secured financial products, including loans and credit cards, to meet and exceed sales targets.
• Evaluated clients’ financial profiles to determine eligibility for secured products, ensuring compliance with risk policies.
• Kept up to date with industry trends, competitors’ offerings, and regulatory changes to maintain a competitive edge.
• Called cold leads and explained products to close sales.
• Leveraged GoHighLevel (GHL) daily to manage client relationships, track leads, update customer records, schedule appointments, and coordinate follow-ups, ensuring timel

Amazon – Customer Support Representative (DTC)

Amazon

Apr 2016 - Jun 2018 (2 years 3 months)

Managed high volumes of customer interactions through email, support tickets, and inbound/outbound phone calls while consistently meeting service level agreements (SLAs).
Delivered end-to-end Direct-to-Consumer (DTC) customer support, ensuring a seamless customer experience from inquiry through resolution.
Resolved customer issues related to orders, shipments, deliveries, returns, refunds, replacements, and account inquiries with professionalism and empathy.
Investigated and resolved complex customer cases by coordinating with internal departments and following established escalation procedures.
Accurately documented customer interactions, case updates, and resolutions within the ticketing system to maintain complete and

B

Sales Agent

Blue Fusion, Allied Global

May 2015 - Jan 2016 (9 months)

• Assisted clients in selecting the best booking options based on their preferences, needs, and budget.
• Engaged potential customers, followed up on inquiries, and closed deals efficiently.
• Processed reservations, managed payment transactions, and ensured all details were recorded correctly.

S

Customer Agent

Siriusxm, Convergys

Feb 2013 - Mar 2015 (2 years 2 months)

• Provided exceptional service by addressing customer inquiries, resolving issues, and ensuring a positive experience.
• Identified customer needs and effectively recommended additional products or services to enhance their experience, leading to increased revenue.
• Achieved top performer status for nine consecutive months.

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David Mejia

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Behavioral traits