David Mauricio Martinez Pineda

David Mauricio Martinez Pineda

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Customer Support Specialist
Bogota D.C., Colombia
Contact David regarding: 
Flexible work
Starting at USD15/hour
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Résumé

Jobs verified_user 0% verified
  • HubSpot
    Customer Support Specialist
    HubSpot
    Dec 2023 - Sep 2025 (1 year 10 months)
    As a Customer Support Specialist, I was dedicated to providing exceptional service to clients, ensuring their needs were met promptly and effectively. I utilized CRM tools to manage customer interactions and maintain detailed records, which facilitated seamless account management and enhanced client satisfaction. My project management skills allowed me to coordinate support initiatives and streamline processes for improved efficiency. Additionally, I identified relevant leads and offered upgrades for existing clients, leveraging my understanding of sales principles to enhance customer relationships and drive business growth. I also managed CRM email marketing campaigns, troubleshooting issues for clients and utilizing digital marketing stra
  • Ripple Impact
    Manager, Customer Success
    Ripple Impact
    Jun 2023 - Nov 2023 (6 months)
    Como Manager de Customer Success, fui responsable de liderar un equipo dedicado a garantizar la satisfacción del cliente y el éxito en la adopción de nuestros servicios. Implementé estrategias efectivas de gestión y atención al cliente, facilitando el proceso de onboarding para nuevos clientes y optimizando la utilización de herramientas CRM para un seguimiento eficiente. Además, gestioné cuentas clave y proyectos, asegurando que se cumplieran los objetivos de los clientes. Aunque la venta de paquetes de servicios no es el enfoque principal de mi rol, utilicé mis habilidades en ventas para identificar oportunidades de expansión con clientes actuales, lo que contribuyó a fortalecer las relaciones y aumentar la retención. Mi experiencia en un
  • Webhelp
    Customer Service Trainer
    Webhelp
    Dec 2021 - Sep 2022 (10 months)
    As a Customer Service Trainer, I was responsible for leading training sessions for new hires, facilitating their smooth transition into operations while focusing on general process improvement. This role required direct communication with clients to ensure their needs were met effectively. I utilized CRM tools to track trainee progress and enhance the training experience, while my project management skills allowed me to coordinate training schedules and resources efficiently. Additionally, my experience with HubSpot Marketing Hub, although primarily a marketing tool, provided valuable insights into CRM management and automation, which I integrated into the training curriculum to improve overall service delivery and client satisfaction.
  • Webhelp
    Customer Service Representative
    Webhelp
    May 2021 - Dec 2021 (8 months)
    Como Representante de Servicio al Cliente, actué como agente bilingüe en una campaña de energía eléctrica, brindando asistencia excepcional a los clientes y resolviendo sus inquietudes de manera eficiente. Utilicé herramientas de CRM, específicamente Salesforce, para gestionar tickets y mantener una base de datos organizada, lo que mejoró la eficiencia en el manejo de consultas y solicitudes. Además, implementé estrategias de gestión de cartera de clientes que optimizaron las ventas y fortalecieron las relaciones comerciales, asegurando una experiencia positiva para el cliente en cada interacción. También gestioné correos electrónicos para los clientes en el CRM, aplicando habilidades adquiridas como representante de HubSpot, lo que contrib
  • Concentrix
    Customer Service Specialist
    Concentrix
    Jan 2020 - Jul 2020 (7 months)
Education verified_user 0% verified
  • Generation Colombia
    Unity Game Developer, Game and Interactive Media Design
    Generation Colombia
    Sep 2023 - Feb 2024 (6 months)
    Bootcamp specializing in Game Development, Game Design, and Game Programming in Unity, with hands-on experience gained through multiple Game Jams. These sessions fostered teamwork and led to the creation of several finalized products.
  • BIT Bogotá Institute of Technology
    Junior Full Stack Developer, Web Development
    BIT Bogotá Institute of Technology
    Jan 2020 - Jul 2020 (7 months)
    Full Stack Course using HTML, CSS, Javascript and frameworks like Angular, mongoDB and SQL