David Lopez Sales agent at Restaurant Pixel

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Sales and account management

TSS

Apr 2025 - Current (1 year 1 month)

Appointment Settler

Grupo Noa International

Nov 2024 - Mar 2025 (5 months)

As an Appointment Settler, I was responsible for efficiently managing appointment schedules, ensuring timely communication with clients and colleagues. I utilized various tools to streamline the appointment-setting process, enhancing overall productivity and client satisfaction. Additionally, I leveraged Google Workspace to organize appointments on the calendar and facilitate effective communication with peers, which contributed to a more collaborative work environment.

Customer support and collections

Rhino

Apr 2024 - Oct 2024 (7 months)

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Sales and Marketing Manager

Pixel Restaurant

Aug 2020 - Dec 2023 (3 years 5 months)

• Managed to help open a second branch in the city, demonstrating strong leadership and strategic planning skills. • Created healthy and loyal relationships with clients, fostering a customer-centric environment that enhanced client retention. Additionally, utilized Google Sheets and Microsoft Excel for effective inventory management and to analyze sales performance across different months, ensuring informed decision-making and operational efficiency.

Sales Retention Agent

Vivint

Jun 2019 - Jul 2020 (1 year 2 months)

• Had the highest retention rate site-wide. • Broke the record for most sold in one day which was $10,500. • Was the top seller for multiple consecutive months. • Broke the record for the best sales and retention in a month with 96% and $43,350. ◦ Was offered to become a Trainer to help make new goods and best sellers.

Sales & Billing Agent

Centurylink

Mar 2018 - Apr 2019 (1 year 2 months)

As a Sales & Billing Agent, I received an average of 80 daily calls, primarily from customers expressing dissatisfaction with their high bills for services. My role required me to effectively de-escalate these situations while also identifying opportunities to upsell our new Internet and Landlines deals, as well as promote our partnership with DirectTV services, which included a 1-year contract. Additionally, I utilized CRM tools to manage customer interactions and track sales progress, enhancing my ability to address customer concerns and improve overall service delivery.

David Lopez

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