David Habedank Operations and Strategy

Strategic Business Operations Manager

Side

May 2021 - Current (5 years 3 months)

• Developed and implemented SOPs, playbooks, and action plans for 40 portfolio firms, reducing business management time by 75% and leading to a 15% reduction in operational costs. • Analyzed client KPIs and delivered actionable insights through regular coaching sessions, resulting in an 18% YoY sales volume increase and a Net Revenue Retention rate of 110%. • Designed and executed recruitment strategies, increasing the headcount of high-performing team members by 30% within six months. • Conducted detailed financial analysis and strategic budgeting, optimizing client costs and achieving an average 35% profit margin. • Co-managed a diverse team of over 30 senior and junior staff members at client companies, ensuring alignment with opera

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Growth Operations Manager

Brokerage Engine

Jun 2019 - May 2021 (2 years)

• Led the implementation of HubSpot CRM across customer-facing teams, improving data management efficiency by 40% and enabling more data-driven decision-making. • Spearheaded the implementation of LaunchNotes for feature announcements, streamlining communication processes and driving a 25% increase in upsell revenue. • Developed comprehensive systems documentation and training programs, reducing support inquiries by 50% and enhancing onboarding processes for new team members. • Co-managed departmental heads in Sales, Marketing, and Customer Success, collaborating with the CEO to set objectives, address challenges, and ensure successful project completion. • Led a complete website redesign, increasing traffic by 400% and generating 35%

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Senior Implementation Manager

Brokerage Engine

Oct 2018 - Aug 2019 (11 months)

• Led a cross-functional team of 15, streamlining onboarding processes and reducing time-to-value by 83% for new clients. • Managed implementations for 54 enterprise clients and 11,000+ users, ensuring timely and successful onboarding with a 100% on-time completion rate. • Conducted in-depth needs assessments and developed customized implementation plans, resulting in a 30% increase in feature adoption during the first 90 days. • Served as the lead product expert and sales engineer, conducting client demos and advising on integration capabilities, contributing to an increase in ARR from $36K to $1.75M. • Provided business analysis and software strategy insights to executive stakeholders, enhancing decision-making processes and operatio

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Senior Brand Operations Manager

Kuper Sotheby's International Realty

Feb 2016 - Oct 2018 (2 years 9 months)

• Spearheaded the implementation of new software platforms across the organization, creating comprehensive engagement and training programs, resulting in a 72% adoption rate among 450 members. • Developed a scalable product offering framework for luxury property developers, enabling agents to secure high-value partnerships and contributing to $390M in sales. • Directed marketing operations for two branch offices, implementing targeted campaigns that led to a 23% YoY increase in sales volume. • Recruited and developed a team of 40+ sales agents, contributing an additional $200M in annual sales through effective onboarding and ongoing operational support. • Co-managed four junior staff members, improving team efficiency by 30% through st

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Marketing Operations Manager

El Dorado Hills Realty

Jun 2012 - Jan 2016 (3 years 8 months)

• Implemented Salesforce CRM across the company, resulting in a 20% increase in close rates and improved operational efficiency. • Secured and managed a major contract with the U.S. Department of HUD, which contributed to 60% of annual revenues, through effective operational management and service delivery. • Created and executed multi-channel marketing campaigns, enhancing brand visibility and market reach, resulting in a 25% increase in new customer acquisition. • Led a team of two, overseeing workflow, mentorship, and training to enhance team productivity and operational effectiveness.

David Habedank

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