David Gomez Cadena

David Gomez Cadena

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Bilingual sic analyst
Soacha, Cundinamarca, Colombia

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Résumé


Jobs verified_user 0% verified
  • Axure Technologies
    Bilingual sic analyst-proyect follow up.
    Axure Technologies
    Oct 2023 - Current (3 years 1 month)
    Since this role I have been envolved in call and applications support like a helpdesk(3cxphone,wolkvox,gocontac, ai apps), solid experience in call center support operation (cps,did,callerid,routes,codecs, acd,pdd and other conditions) also it is necessary to make a continuous following of the tickets state, maintenance, troubleshooting skills, investigation, argumentation reports, logic and infraestructure solutions, writing and conversational english.
  • Axure Technologies
    Analista noc-gestion de proyectos.
    Axure Technologies
    Apr 2022 - Jan 2023 (10 months)
    1st y 2nd level settings in public and private networks,
    Solution of tickets (requirements and incidents) Modems, Routing, switching, nanostation, radiosignals, alarms, estructured cabling , cameras, IP phones, IP phone plants , vpn, lan, wan, sdwan, ipv4, tcp/ip, bgp, tunnel gree, navigation and restriction policies.
Education verified_user 0% verified
  • Sena
    Tecnología en electrónica e instrumentación industrial
    Sena
    Jan 2015 - Dec 2017 (3 years)