Analyst with knowledge and experience in network infrastructure and IP phone support (avaya, asterisk, 3cxphone, microsip). (monitoring, equipment adjustment and servers) with time managemet , efficiency, strong investigation and communication skills in telecommunication area. Experience certified in network troubleshooting across several devices (Fortinet, Cisco, Jupiner, Gpon Zte, Huawei) and other border devices, coworker with kindness and enthusiasm with communication, transversal abilites and the necessary skills to make your team successful