David Esteban Muñoz Rojas Growth Marketer and Marketing Assistant for an

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Qualification Specialist

Coachcare,Bogota(Remote)

Jun 2023 - May 2024 (1 year)

Manage and administer multiple clinic documents and databases for the company clients. Monitor constantly Coachcare platforms for the company´s clinics.
Lifecycle Program Manager

Nub 7/8

Aug 2022 - May 2023 (10 months)

Establish and maintain direct contact with account executives, to review contracts and CISCO services. Manage profiles, meetings and processes in conjunction with company accounts. Participate in regular deployment sessions to update information of CISCO devices within their network. Achievements: Linked new stakeholders into the company roster of accounts. Managed to fulfill clients expectations, and as a result multiple accounts implemented and continue using the company services. Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
Customer Care Advisor

Scotiabank

Mar 2021 - Aug 2022 (1 year 6 months)

Handle banking procedures and concerns for Canadian clients. Manage banking information for checking and credit accounts. Achievements: Achieved compliance with monthly goals above 95% quality, through correct customer success procedures. Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
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Young Talent

LLYC,Bogotá(Remote)

Jul 2020 - Jan 2021 (7 months)

Create and edit press releases, and databases for the accounts of the firm. Monitor constantly the status of the accounts with the other departments on the region, by managing weekly updates on documents and databases. Reach out and have constant communication with journalists and diaries to ensure account publications. Achievements: Managed to publish several notes from the firm's accounts in newspapers and virtual media. I facilitated the transition from the regional coordination team to the Digital one, maintaining the processes and achieving the necessary KPI´s

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David Esteban Muñoz Rojas

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David Esteban Muñoz Rojas

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Behavioral traits