David Esposito

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Independent Contractor

Remote Client Services & Communications

Jan 2018 - Current (8 years 7 months)

Managed ongoing client relationships across multiple time zones, handling scheduling, coordination, and follow-up communication via video call and email. Delivered personalized, consultative sessions to international clients, diagnosing individual needs and adapting approach to achieve measurable outcomes. Maintained detailed records of client interactions, progress, and communications across an active roster of clients simultaneously. Achieved a 100% response rate, 100% attendance rate, and 87 five-star reviews across 3,000+ sessions with 500+ international clients.
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English Language Instructor

Various Institutions

Jan 2018 - Jan 2020 (2 years 1 month)

Delivered structured instruction to groups of up to 20 students across diverse age ranges and proficiency levels in both private and institutional settings. Adapted communication style and materials to meet the needs of individual learners, from young children to adult professionals.
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Customer Service Representative / Social Media Coordinator

TherapyNotes

Jan 2015 - Jan 2018 (3 years 1 month)

Provided phone and email support to customers, resolving complex questions related to TherapyNotes platform functionality. Trained users on product features and workflows, including live demonstrations for prospective clients. Maintained accurate documentation of customer interactions and support cases in internal systems. Supported sales efforts through consultative conversations and product walkthroughs.
Customer Service Representative

TD Bank

Jan 2015 - Jan 2016 (1 year 1 month)

Assisted personal and business clients with account openings and loan-related applications in a regulated financial environment. Exceeded quarterly sales targets, achieving 110% of revenue goals.

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