DAVID EDGARDO AVALOS

Customer Support Representative

Sezzle

Apr 2025 - Oct 2025 (7 months)

• Providing assistance to Sezzle users through chat, email and phone calls, assistint them with qüestions about their accounts, recent purchases, credit limit, helping them with subscriptions and account management, and troubleshooting steps and procedures when they were facing issues.

Chat Representative

Spotify

Jul 2022 - Mar 2024 (1 year 9 months)

• Responsible of providing chat support for Spotify subscribers, assisging them with billing information, account details, account usage, playlists deletion, account takeovers, assisging them to recoger their accounts and educating then to make their accounts more secure.

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Customer Service Representative

GAPOLD NAVYBANANA REPUBLICATHLETA

Apr 2021 - Jul 2022 (1 year 4 months)

• Responsible for checking order status, placing orders, providing ítem details, assisging customers with refunds and helping them with the tracking information.

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Backoffice Agent

Ortho-Fi

Dec 2020 - Apr 2021 (5 months)

• Responsible for checking claims details and status, contacting insurance companies to file claims, checking on billing information for dental care professionals, record approvals and rejections and verifying insurance coverage for patients.

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Email/Chat Representative

CashStar

Sep 2020 - Dec 2020 (4 months)

• Helping customers with giftcards information, such as balances, expiration dates, and terms & conditions; providing the as well with the transaction history for their gift cards.

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Customer Service Representative

Walmart (Groceries Pick Up & Delivery)

Mar 2020 - Jun 2020 (4 months)

• Assisting customers reviewing their groceries orders, verifying if every ítem was delivered/included in the pick up, Helping them with refunds for expired or missing items, assisting cx placing online orders andnproviding general information for the desired items.

Sales Representative

Sirius XM

Jan 2019 - Jan 2020 (1 year 1 month)

• Providing plan options to Sirius XM customers after the offered free trial for them to continue enjoying and using the satelite radio services o their vehicles, overcoming objections and giving them the benefits of using the radio over stresming audio platforms.

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Chat Representative (Customer Service/Sales)

AT&T Wireless Mobility

Dec 2017 - Jan 2019 (1 year 2 months)

• Helping customers to complete online purchases for wireless mobility plana and devices, providing detailed information and conditions for each plan and Helping customers choose wisely the best device for their plans, providing upselling options for additional services such as stresming platsforms subscriptions as add-ons to their plans.

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Customer Service Agent

Volaris (Mexican Airline)

Jun 2016 - Jun 2017 (1 year 1 month)

• Assisting customers with trip changes, such as dates, names, additional services, and helping theme with information to print boarding pass; also assisting helpdesk agentes with emergency changes on trios.

DAVID EDGARDO AVALOS

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