David DM

I

Bilingual Interpreter

Interpretia (Mego Networks SAC),

Feb 2024 - Current (1 year 5 months)

Provided accurate renditions to speakers to help parties who did not speak Spanish-English communicate with and understand one another in different fields. Provided oral interpretations for clients during calls, successfully maintaining pace with native speakers to deliver real-time comprehension.

T

Bilingual Agent

Teleperformance

Oct 2020 - May 2023 (2 years 8 months)

Listened attentively to customer needs and concerns and demonstrated empathy while maximizing rapport-building with customer Maintained advanced knowledge of client products and services and tracked, documented and retrieved information in call tracking database Manage booking issues and help clients with different rebooking options Responded to customer calls and emails to answer questions about products and services in the hotel industry Clarified customer requirements for rooms, beds, location, number of guests, pets, pricing and used decision-support tools and resources to appropriately offer resolution to customer Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spa

C

Volunteer Firefighter

Cuerpo de Bomberos Voluntarios de Popayán,

Jan 2020 - Dec 2022 (3 years)

Administered first aid and conducted emergent response management Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property Educated public and community members on fire safety and prevention methods to provide life-saving techniques Collaborated with other emergency responders on scene to establish adequate fire suppression Effectively supported fire suppression by setting up and maintaining water supply lines

M

Camp Counselor

Mount Shepherd Retreat Center,

Jun 2019 - Aug 2019 (3 months)

Worked with children of varying age, interest, skill, and developmental levels Collaborated with other camp counselors to design fun and enriching learning activities for campers Led groups of children safely through variety of camp activities Inspected equipment and machinery to verify functionality and safety Assisted in preparing meals and snacks to provide nutritional needs to campers.

D

Volunteer

Defensa Civil Colombiana,

Jun 2018 - Nov 2019 (1 year 6 months)

Administered first aid and conducted emergent response management Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities Led weekly volunteer team to clean up public parks and create safe environment for children Established and maintained relationships with local organizations to coordinate volunteer efforts.

G

Volunteer

Get Up And Go Colombia,

Feb 2016 - Jul 2023 (7 years 6 months)

Supported engaging, fun, and smooth-running events by helping with organization and planning Used strong interpersonal communication skills to convey information to others Represented organization positively and professionally while providing community with much-needed services Built personal relationships with guests to promote positive experiences Shared historical and cultural context to keep tour informative and provide more profound understanding of area.

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David's behavioral traits
David's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.