David Diaz Garcia

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General Manager

Protecto Solutions

Mar 2025 - Dec 2025 (10 months)

Led day-to-day operations of a startup insurance agency focused on Commercial Auto Insurance for fleet and trucking clients. Directed sales strategy, underwriting coordination, policy lifecycle management, and compliance.
Managed P&L;, pricing, commissions, and cross-functional teams while establishing carrier and broker relationships and implementing scalable operational processes.

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LIFECYCLE PROGRAM MANAGER

Nub78

Jul 2022 - Sep 2022 (3 months)

Team member in charge of method planning, handbooks, surveys, and contact binders for all LPMs. The purpose was to have an updated primary and secondary use database regarding network inventory programs; obtaining customer feedback and satisfaction on the latter.

TEAM SUPPORT SPECIALIST

Contact Point 360

Apr 2022 - Jul 2022 (4 months)

Provide support in administrative tasks of the LOB: from the review of follow-up assignments and planning sales improvement strategies, QA, procedure management, and coaching on call behaviors and product knowledge at Training and Operational levels.

OPERATIONS ANALYST

Usa Truck Brokers

Jan 2022 - Mar 2025 (3 years 3 months)

Improved operational performance through training and development programs for Commercial Auto Insurance operations. Strengthened cross-department collaboration, assessed vendor performance, developed standardized documentation, and authored operational forecasting reports to support executive decision-making.

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ORGANIZATIONAL PSYCHOLOGIST (TRAINEE)

Fortaleza Football Club S.A.

Jan 2020 - Jun 2020 (6 months)

In my role as an Organizational Climate and Procedures Manager, I assessed and improved the sports club's organizational climate, systems, and processes. I implemented effective procedures and documents for personnel selection and onboarding, benefiting both new and experienced employees and pro-category players. With the guidance of a specialized organizational psychology supervisor and an assigned entity supervisor, I contributed to enhancing the club's operations and success.

Interpreter

Teleperformance Colombia

Jul 2019 - Jul 2021 (2 years 1 month)

Intérprete de nivel L4 (médico, seguros y servicio al cliente) en inglés y español. Certificado por la compañía para ejercer como Trainer en varias campañas, junto con desarrollar procesos de optimización y desempeño

ENGLISH TEACHER

Maestrik

Jan 2019 - Jan 2022 (3 years 1 month)

Tutor in the teaching and reinforcement of the English language in a particular way (ages 8 and up) and corporate for levels A1-C1 in a face-to-face and virtual way.

Al tener estudiantes a cargos, la rúbrica que se planifica en cada sesión de estudio presenta los marcadores de comprensión y exámenes para corroborar el progreso de los alumnos.

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AGENT

Outbound Sales and Customer Service

CLINICAL PSYCHOLOGIST (THERAPIST)

Centro de Psicología Clínica

As a Therapeutic Care Provider, I provided individualized attention to users at the university's clinical care center. By implementing tailored cognitive and behavioral techniques, I helped patients achieve positive outcomes. Additionally, I led impactful Promotion and Prevention projects, targeting specific social sectors and fostering their development. (Guided by a specialized clinical psychology supervisor).

David Diaz Garcia

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David Diaz Garcia

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Behavioral traits