Chief Operating Officer
Molina Healthcare of New Mexico
Sep 2023 - May 2025 (1 year 9 months)
Executive accountable for comprehensive health plan operations, including Claims,
Compliance, Network, and IT Oversight.
● Rapid Stabilization: Oversaw operations for four major markets (IL, MI, SC, WI),
bringing all into "green" status for operational KPIs within five months.
● TPA Oversight & Operational Risk Mitigation: Led the transition of all claims
processing to FirstSource; successfully migrated 400 examiners and achieved
operational stability in three months—beating the nine-month projection by
200% while mitigating significant implementation risks.
● Market Turnaround: Stepped in as COO/CIO for the NM health plan to salvage a
challenging Medicaid contract implementation, achieving long-term stability
milestones within fo