D

Dave S Croft

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Managing Director at Direct CX Consulting
Ravenna, Ohio, United States
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Résumé

Jobs verified_user 0% verified
  • D
    Managing Director
    Direct CX Consulting
    Jun 2016 - Current (10 years 1 month)
    - Assisting clients with planning/execution of transformations in CX/eCommerce Cloud & Data Analytics & AI/Machine Learning. - Trusted Advisor for software/solution selection for CRM/CX, CPQ/Subscription Mgmt, eCommerce, Billing & Revenue Mgmt. - Managed rollouts of NCR Self-Service Checkouts and Installation/Training for Store Management Systems into Wal-Mart.
  • C
    CX Business Development Director
    Config Consultants
    Jan 2015 - Jun 2016 (1 year 6 months)
    - Assisted Clients in defining requirements for software selection and implementation of SFDC and Oracle CX/CPQ cloud software. - Enhancement of CX/CRM, eCommerce/Mobile, and/or Retail/POS solutions for clients like Emerson, Dover Corp, & Darden. - Built Business Partnerships with 3rd party CX platform enhancement vendors like Apptus, Steelbrick, KB Maxx, and AtlAtl.
  • S
    Manufacturing Industry Manager
    SLK America
    Jan 2014 - Dec 2014 (1 year)
    - Managed growth into new divisions of Global Key Client (Emerson) while opening opportunities in new accounts (Pella/Lowes). - Expanded services in ERP, BI, and CRM while pursuing current demand for CRM, DCX, Mobile, iOT, and Big Data/Analytics. - Increased revenue from Manufacturing/Hi-Tech, Retail, & Supply Chain/Distribution industries from $6m to over $8m in 2014.
  • W
    Client Services Director
    Western Reserve Systems
    Jul 2011 - Dec 2013 (2 years 6 months)
    - Leadership of client assessments, software implementation, and projects for Oracle ERP/CRM, Salesforce.com, & Analytics. - Developed strategy for expansion of Oracle/Microsoft CRM Practice into Salesforce.com and Social CRM/BI Analytics arenas. - Expanded solutions delivery and practice revenues by over $5m in clients like Sherwin Williams, Smuckers, and Medical Mutual.
  • Wipro Technologies
    Sr. Paractice Mgr, Oracle and CRM
    Wipro Technologies
    Jan 2010 - Jul 2011 (1 year 7 months)
    - Responsible for Oracle solution sales into assigned clients through increased focus on CRM/eCommerce/Webstores, & BI/EPM. - Led team of over 80 onsite/offshore resources via 4 Program Managers, 8 Project Managers, and 2 Delivery Coordinators. - Developed program management methodology for migration/upgrade and instance consolidation using Rapid E-Suite and Unitask.
  • T
    Practice Manager, CRM & Distribution
    TERILLIUM
    Jan 2008 - Dec 2009 (2 years)
    • Developed Market Plan and Sales Strategy, conducted assessments, completed RFIs/RFPs, and negotiated final contracts. • Managed Business Development for CRM, Distribution, & eCommerce consulting services in CPG, Retail, & Manufacturing. • Lead Sales efforts and Oracle implementation projects in ERP, CRM, eCommerce, and Analytics with total revenues of $6.2m.
  • W
    Manager, Enterprise Solutions
    WhittmanHart Consulting
    Jul 2006 - Jan 2008 (1 year 7 months)
    • Responsible for identifying opportunities, selling to new clients/partners, project leadership, and maintenance of solutions design. • Lead Sales Pursuits and ERP & CRM assessments /engagements for clients like Micros, Sarah Lee, and Principal Financial. • Generated $3.2m in CRM revenue with an additional $2.2m in Digital Transformation/eCommerce with WH Interactive Agency.
  • Directive Consulting
    Manager, CRM Solutions
    Directive Consulting
    Jan 2002 - Jul 2006 (4 years 7 months)
    • Responsible for business development, solution fit assessment, project leadership, and management of existing customers. • Managed implementations and support of CRM solutions, including Sales, Marketing, Trade Mgmt, and Incentive Comp Systems. • 2003/04 - Led 18 Person Team through $1.8m project adding CRM Sales and Service apps to newly deployed 11.5.8 ERP system.
  • O
    Principal Consultant, CRM Sales
    Oracle LAD Consulting
    Sep 2000 - Jan 2002 (1 year 5 months)
    • Charged with development of consulting engagements, delivery of professional services, and project management at key accounts. • Demonstrated applications to assigned clients, prepared solution assessments, and defined project scope/business requirements. • Key resource in implementing 1 1i CRM software for client accounts such as Compaq Computer, GE Medical, and Eli Lilly. Earlier Career Highlights • Managed 60 person reseller organization for Hewlett Packard servicing Gateway, Dell, and CDW under 3 year/$18m contract. • Renewed contract with HP for 5 years @ $30m and expanded services to include all Commercial and Retail sector programs. • Responsible for strategy and business development for over $5m/yr in EDI Services to Health
Education verified_user 0% verified
  • University of Akron
    Electrical Engineering
    University of Akron
    Jan 1980 - Jan 1984 (4 years 1 month)
  • M
    Associate in Industrial Electronics
    Maplewood JVS
    Jan 1978 - Jan 1980 (2 years 1 month)