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Dave Patrick Racela

About

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Province of Rizal, Philippines

Timeline

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Education

Résumé

Jobs verified_user 0% verified
  • Skribe
    Executive Assistant / Customer Experience at Legal Tech Company
    Skribe
    Nov 2023 - Current (2 years 11 months)
    Managed social media content for the CEO and Founder, creating graphics and designs to enhance LinkedIn presence. Led a teamof four Customer Experience Agents, ensuring exceptional client support. Provided assistance with various ad hoc tasks across the organization, collaborating with the Product, Development, and Leadership teams.
  • doola
    Customer Success Associate
    doola
    Aug 2022 - May 2023 (10 months)
    Assisted customers through Intercom live chat, addressing inquiries about setting up LLCs or Corporations in the U.S. Collaborated with various teams across the organization to provide a seamless client experience. Acted as a product expert to ensure clients received high quality support and guidance.
  • Convoso
    Junior Learning & Development Specialist
    Convoso
    May 2022 - Aug 2022 (4 months)
    Monitored and tracked deliverables within the Learning and Development team. Ensured accurate tracking of assessment scores to analyze training needs. Designed training assessments to evaluate learning outcomes effectively.
  • Wells Fargo
    Global Facilitator
    Wells Fargo
    Jan 2022 - May 2022 (5 months)
    Facilitated new hire training programs for bank tellers in the U.S. Designed and developed training materials for daily sessions. Regularly updated existing materials to ensure accuracy and relevance.
  • C
    Senior Process Executive & Trainer
    COGNIZANT - WAZE ADS
    Nov 2018 - Jan 2022 (3 years 3 months)
    Supported advertisers worldwide in managing their campaigns on the Waze platform. Analyzed campaign performance and budgets to optimize traffic and results. Conducted global training sessions for Waze Ads Customer Support teams in the Philippines, Argentina, Portugal, and Israel.
  • Uber
    Learning Specialist
    Uber
    Jul 2016 - Sep 2018 (2 years 3 months)
    Reviewed documents submitted by Driver-Partners in ANZ to ensure compliance and accuracy. Collaborated weekly with stakeholders to propose process improvements and share insights from direct interactions with Driver-Partners. Conducted training sessions for new hires and existing team members, ensuring consistent knowledge transfer. Led the creation and maintenance of SSOT (Single Source of Truth) documents to ensure alignment across the line of business. Developed training materials, assessments, and projects to enhance team performance and efficiency.
Education verified_user 0% verified
  • P
    Bachelor of Science in Nursing
    PHILIPPINE COLLEGES OF HEALTH &SCIENCES
    Jan 2007 - Jan 2011 (4 years 1 month)