Diego Andrés Salazar

Diego Andrés Salazar  new_releases

About

Detail

Product Manager | Process Engineer | Project Manager | Innovation and Technological Transformation Consultant
Quito, Pichincha, Ecuador
Contact Diego regarding: 
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Full-time jobs
Starting at USD2.7K/month
Flexible work
Starting at USD15.6/hour
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Internships
Starting at USD1.5K/month
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Résumé

Jobs verified_user 0% verified
  • I
    AI Product Manager public Remote experience
    ILLARI
    Oct 2024 - Current (1 year 7 months)
    Shipped RAG “knowledge brain”. Deployed WhatsApp agents for bookings/support
  • Telefónica Telecom
    Leader Technology Transformation and Processes Hispam. public Remote experience
    Telefónica Telecom
    Mar 2022 - Current (4 years 2 months)
    Lideré la transformación tecnológica y los procesos de la región Hispam, centrando los esfuerzos en la mejora del servicio al cliente. Implementé soluciones innovadoras que optimizaron los tiempos de respuesta y mejoraron la experiencia del cliente, logrando un aumento significativo en la satisfacción del usuario. Mi enfoque en la tecnología aplicada al servicio al cliente permitió una mayor eficiencia y efectividad en la resolución de problemas, adaptando las estrategias tecnológicas a las necesidades y expectativas del cliente. Además, utilicé Microsoft 365 para facilitar la colaboración entre equipos y gestioné la visualización de datos mediante Tableau, lo que me permitió construir una plataforma que mostraba en tiempo real los OKRs y K
  • A
    Project Manager and Process Consultant
    ARS Internacional
    Mar 2021 - Feb 2022 (1 year)
  • Hyundai
    PROCESS ENGINEER
    Hyundai
    Nov 2018 - Jan 2020 (1 year 3 months)
    Implemented the Quality Management System ISO 9001-2015 to enhance operational efficiency and ensure compliance with industry standards. Additionally, utilized Microsoft 365 tools to streamline documentation and communication processes, facilitating better project management and collaboration among teams. Developed a Business Intelligence system to track client interactions throughout their buying cycle and maintenance phases, providing valuable insights that improved customer satisfaction and operational transparency. Furthermore, applied design thinking principles to the design and improvement of processes, ensuring innovative solutions that align with operational goals and enhance overall effectiveness.
Education verified_user 0% verified
  • C
    Master in Business & Technology public Remote experience
    Collective Academy Mexico
    Jan 2021 - Jul 2022 (1 year 7 months)
  • Universidad Central del Ecuador
    Industrial Design and Process Engineering
    Universidad Central del Ecuador
    Aug 2014 - Jan 2020 (5 years 6 months)
Projects (professional or personal) verified_user 0% verified
  • Hyundai
    ISO 9001-2015 Quality Management System implementation at Hyundai Starmotors
    Hyundai
    Jul 2019 - Sep 2019 (3 months)
    - Work culture was improved by 20%. - Establishment of the document control system, non-conformities, and improvement actions. - Mechanisms for continuous improvement and empowerment of each collaborator was established.
  • Universidad Central del Ecuador
    Design and prototyping of a semi-automatic fungal spraying system for books and historical documents
    Universidad Central del Ecuador
    Jun 2019 - Jan 2020 (8 months)
    - Quality control and industrial design.
  • TrepCamp
    VR emotional intelligence learning system based on Montesori
    TrepCamp
    Mar 2019 - Jun 2019 (4 months)
    - 4th place in Demo Day in New York. - Process Control and Quality Assurance
  • Hult Prize
    Kactus - Educational and empowerment platform for Ecuadorians farmers
    Hult Prize
    Nov 2018 - Dec 2018 (2 months)
    - 2nd place Hult Prize On Campus Competition - Project Director
Awards verified_user 0% verified
  • TrepCamp
    SCHOLARSHIP ENTREPRENEURIAL SIMULATOR
    TrepCamp
    May 2019 - Jun 2019 (2 months)
  • Hult Prize
    SECOND PLACE HULT PRIZE ECUADOR
    Hult Prize
    Dec 2018
  • I
    FIRST PLACE RALLY LATINOAMERICA INNOVACIÓN ECUADOR
    Innovation Rally Latam
    Oct 2017 - Nov 2017 (2 months)