Darren Hanson

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Contract Account Representative

RealPage

Jun 2019 - Jul 2024 (5 years 2 months)

As a Contract Account Representative, I built legal contracts and documents with a high degree of accuracy and efficiency, ensuring timely client signatures. I collaborated closely with sales representatives and teammates to confirm product details, pricing, and legal language, meeting company goals for accuracy. Additionally, my role involved elements of customer service, as I worked directly with sales representatives, who acted as the customer, to ensure that we provided accurate contracts that met their needs and expectations. This collaboration fostered a strong partnership and enhanced the overall client experience.
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Customer Support Supervisor

Pounds Labs, LLCNations Photo Lab

Nov 2002 - Jun 2019 (16 years 8 months)

Led the customer service team as the primary escalation point for all issues and unresolved problems. Facilitated effective communication between customers, management, and the sales team, ensuring prompt resolution of inquiries. Investigated and resolved customer complaints with empathy, consistently maintaining high levels of customer satisfaction. Provided daily leadership and direction to the customer service team. Cross-trained and supported team members as needed to ensure operational efficiency. • Identified and implemented process improvements, enhancing cost savings and revenue generation. • Train clients on in-house and customer software. • Ability to calm upset customers and retain client relationships.

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