Darren Ganas

T

Retentions Consultant

Telesure (1 LIFE)

Apr 2020 - Current (6 years 7 months)

Assisting manager with daily duties,stats, team motivation & running of team Retaining current clients - inbound & outbound Customer service Assisting with escalated queries Team Ambassador Liaison with clients Maintaining relationships with clients as per follow up on sold policies Logging faults
Sales closing
Sales ourb2
Sales outbound

1

Sales manager - caretaker

1 Life

Oct 2019 - Mar 2020 (6 months)

coach

Telesure

Sep 2019 - Feb 2022 (2 years 6 months)

As a coach, I was responsible for training and mentoring new consultants, ensuring they were equipped with the necessary skills to excel in their roles. I monitored and recorded performance statistics on a daily, weekly, and monthly basis, providing insights to drive improvement. My role included call listening and coaching, focusing on quality assurance to enhance service delivery. I managed a team of 15 retention consultants, conducting weekly presentations and reports to maintain high productivity levels. Additionally, I utilized CRM tools to streamline communication and track progress, which further supported the coaching of sales and retention agents, fostering a culture of continuous improvement and accountability within the team.

T

Retentions Consultant

Telesure (1 LIFE)

Jul 2017 - Dec 2018 (1 year 6 months)

Assisting manager with daily duties,stats, team motivation & running of team Retaining current clients - inbound & outbound Customer service Assisting withescalated queries Team Ambassador Liaison with clients Maintaining relationships with clients as per follow up on sold policies Logging faults
Outbound sales

Administrator

Absa

Feb 2013 - Jan 2016 (3 years)

Managing a team of 12 consultants (call centre collections) Placing payment debit orders Liaising with stakeholders (Relationship management) Interest calculations Customer service Dealing with escalated queries Restructuring of clients debts Project assistant Reports and stats Monitoring of payments Legal support specialist Calculations of client
Outbound businesses to business sales which was debt counsellors.
affordability Data capturing Team stats and reports Daily Administration Verification of client details e.g. FICA documents Query Specialist Maintain quality Ensure policy compliance (house rules) Adhere to schedules Always looking for opportunity to improve client service

Data Analyst

KPMG

Aug 2012 - Dec 2012 (5 months)

Administration KYC Data Capturing FICA verification Verification of company registration documents

A

Data capturer

ANGLO RESEARCH

Aug 2011 - Dec 2011 (5 months)

Data Capturing General administration Transporting research samples to the various labs Assisting Chemical Engineers with Adhoc duties

F

Capturer and Admin Clerk

FREIGHT INCORPORATED

Apr 2011 - Jul 2011 (4 months)

Data capturing of driver's travel distances Office administration Daily wage payments

P

Internal Salesman

PROTON SPARES

Sep 2010 - Dec 2010 (4 months)

Sales Service Managing all incoming and outgoing orders Telephone Queries

Retentions manager (care taker)

Life

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Résumé

Darren Ganas

About

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Behavioral traits