Darius Murdock

Jobs 0% verified

Information Technology Specialist

SAIC

Jan 2023 - Current (3 years 7 months)

• Delivers Tier 2/3 end-user support for the Department of Energy • Collaborates with security, network, and software engineers to ensure devices are compliant. • Automates daily tasks using PowerShell to enhance improvement in the environment • Diagnoses and resolves printer driver conflicts, DNS registration issues, and print spooler errors • Administers Azure AD, Microsoft Intune, SCCM, and Palo Alto tools to support secure cloud and hybrid environments • Collaborate with vendors and procurement teams for hardware refresh cycles and firmware updates
Junior System Administrator

Caci

Jan 2021 - Jan 2023 (2 years 1 month)

• Managed Active Directory user accounts and implemented access control measures • Monitored system logs and SIEM dashboards to identify and escalate security events • Provided Tier 2 support and escalated advanced issues requiring security or policy changes • Performed network and security troubleshooting to support the SOC team • Used PowerShell to automate administrative tasks including onboarding and policy enforcement
Deskside Support Technician II

IRS

Jan 2016 - Jan 2021 (5 years 1 month)

• Supported VIP users, government executives, and contractors with secure device provisioning and issue resolution • Diagnosed and resolved endpoint issues across laptops, mobile devices, and printers • Ensured compliance with internal IT security policies during device configurations and deployments • Maintained secure access using Active Directory and Microsoft 365 provisioning tools
Tier II Service Desk Analyst

Gdit

Jan 2015 - Jan 2016 (1 year 1 month)

• Delivered phone and in-person support for end users across federal systems • Escalated and documented high-priority security incidents using ServiceNow • Assisted with password resets, MFA issues, and access provisioning under IAM policies

Education 0% verified

About

Detail

Timeline

Résumé