Daria Kholodova

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Immigration & Citizenship Case Manager

Estudio Albornoz Gudiño & Asociados

Jan 2025 - Jun 2026 (1 year 6 months)

• Managed an active caseload of ~60 citizenship and ~30 residency cases for international clients across Russia, Ukraine, the US, and Europe, tracking case progress and client information in Jira while handling 70–80 client messages per week with a sub-1-hour response standard. • Provided real-time interpretation in Spanish, English, and Russian during eligibility interviews and official communications with government agencies, courts, and consulates; adapted register and tone to match each institutional context. • Screened incoming client communications and analyzed case needs using Jira, assigning appropriate next steps such as document collection, court scheduling, or specialist referral, resulting in uninterrupted compliance with deadli

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Influencer Marketing Negotiator

Tatam Digital Services

Mar 2023 - Jan 2024 (11 months)

• Negotiated and closed 10 multi-month commercial contracts with French-speaking partners (France, Belgium, Switzerland, Quebec), valued at €3,000–€7,000 each; all negotiations conducted in French. • Managed the full cycle: prospecting, negotiation, contract documentation, and follow-up — demonstrating strong client relationship management and attention to compliance.

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Analista Jr

Isonomía Consultores

May 2022 - Dec 2022 (8 months)

Designed and deployed quantitative survey instruments across 15 public opinion studies, ensuring methodological consistency and data quality. Led a cross-functional field team of researchers and transcribers, overseeing workflow coordination and output standards. Conducted descriptive statistical analysis of raw datasets using SPSS, translating findings into structured monthly reports with data visualisations tailored for client and stakeholder audiences.

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Remote and On-site Russian Interpreter

Jan 2021 - Current (5 years 6 months)

Provide remote and on-site consecutive interpretation across Russian–English, Russian–Spanish, and English–Spanish in medical, legal, institutional, and business settings. Interpret at personal medical appointments, facilitating clear communication between patients and healthcare providers across language and cultural barriers. Support clients in rental negotiations, school enrollment interviews, and business negotiations, ensuring accurate understanding across all parties. Maintain strict confidentiality and professional standards across all contexts.

Gender & Research Analyst

JetBrains

Jan 2018 - Sep 2020 (2 years 9 months)

• Conducted company-wide research using surveys and in-depth interviews, synthesizing findings into structured reports delivered to non-specialist stakeholders — building data literacy and clear written communication under ambiguity. • Designed and executed two internal programs from concept to launch, managing timelines, cross-team coordination, and iterative feedback cycles using YouTrack.

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Customer Support Specialist

IQOption

Aug 2016 - Nov 2016 (4 months)

• First point of contact for customer inquiries in English, French, Spanish, and Russian via live chat and phone, consistently meeting a 45-second first-response SLA and a daily target of 85 tickets. • Triaged and escalated technical and operational issues via ticket system; adapted tone and communication style for different user profiles across four languages. • Addressed customer inquiries across multiple communication channels, utilizing Zendesk and live chat tools to sustain service responsiveness and quality during periods of increased demand.

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