Alexis Daphne González Zuñiga

KYC analyst

Binance

Aug 2024 - Feb 2025 (7 months)

As a KYC Analyst, I conducted KYC due diligence reviews efficiently while maintaining high-quality standards. I utilized compliance tools and programs (e.g., World Check, POA, EDD) to ensure adherence to regulatory requirements. Staying updated on local laws, regulations, and virtual currency policies was essential to ensure compliance. I collaborated with cross-functional teams (Compliance, Customer Service, Operations) to ensure seamless processes. Additionally, I managed various administrative tasks, which supported the overall efficiency of the KYC processes and contributed to the smooth operation of compliance activities.

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Customer Success Manager- Fraud prevention

Koywe

Jul 2023 - Apr 2024 (10 months)

As a Customer Success Manager specializing in fraud prevention, I was responsible for mapping out processes for Ramp services and customer service, ensuring a seamless experience for our clients. I developed Service Level Agreements (SLAs) and enhanced product offerings to better meet customer needs. Additionally, I provided B2B support through platforms like Pylon and Hubspot, facilitating effective communication and issue resolution. My role involved collaborating with developers to design the Backoffice for both internal and external use, optimizing operational efficiency. Furthermore, I managed virtual assistance tasks within the crypto industry and fintech, ensuring that administrative responsibilities were handled effectively to suppo

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Project Manager, Operations Strategic

Inkalan Real State

Jul 2022 - Aug 2024 (2 years 2 months)

As a Project Manager in Operations Strategic, I was responsible for developing innovative marketing campaigns and engaging content on TikTok to enhance brand visibility. I managed and implemented HUBSPOT to streamline operations and improve customer relationship management. Additionally, I provided comprehensive training to sales representatives to ensure they were equipped with the necessary skills and knowledge. I also planned and executed strategies for investment, leasing, and acquisition to drive business growth. Furthermore, I utilized ClickUp to consolidate multiple platforms into a single interface, enhancing tracking and project management efficiency across various initiatives.

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Junior Manager Compliance and Customer Success

Company B9

Aug 2021 - Dec 2022 (1 year 5 months)

As a Junior Manager in Compliance and Customer Success, I was responsible for monitoring transactions and conducting KYC analysis using Alloy to ensure compliance with regulatory standards. I detected AML issues and verified chargebacks while screening and researching high-risk accounts to mitigate potential risks. I utilized various tools such as Zendesk, Alloy, Mbanq, and Office to enhance operational efficiency. Additionally, I provided virtual assistance by collaborating closely with one of the founders, supporting him with administrative tasks, and simultaneously creating process mapping from scratch, which contributed to streamlining our compliance and customer success operations.

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Customer Success Manager- Product specialist

Company Fondeadora

Mar 2021 - Mar 2022 (1 year 1 month)

As a Customer Success Manager and Product Specialist, I was responsible for establishing new procedures across logistics, back office, customer support, and compliance departments. I designed back office and app interfaces to enhance user experience and streamline operations. Additionally, I oversaw B2B account onboarding and retention, ensuring a smooth transition for clients. I implemented various tools such as Notion, Intercom, STP, SLACK, and SQL simultaneously to optimize workflows and improve communication. Furthermore, I leveraged my sales negotiation skills, having joined the company during its early stage, where I was actively involved in prospecting and contributing to the commercial strategy aimed at engaging companies interested

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Customer Success Manager - Product specialist

Company Talkpush,

Jan 2020 - Mar 2021 (1 year 3 months)

Welcoming new customers by tailoring features to meet each company's requirements. Providing service desk support and troubleshooting assistance. Attaining a CSAT, KPIs, and MAU of over 80%. Utilizing tools such as Intercom, HUBSPOT, SLACK, and VERVOE.

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Customer Success and Fraud Prevention Analyst

Company UBER UBER EATS

Nov 2016 - Feb 2018 (1 year 4 months)

Conducting account reviews and audits Monitoring transactions in real time Establishing partnerships with new leads Engaging in live conversations with audiences, achieving a 90% conversation rate for up to 30 people.

Alexis Daphne González Zuñiga

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Alexis's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.