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Daphne Escobar

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Bogotá, Bogota, Colombia
Contact Daphne regarding: 
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Full-time jobs

Timeline

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Résumé

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  • Booth
    Patient Support Specialist
    Booth
    Jan 2025 - Mar 2025 (3 months)
    Processed orders for weight loss medications, ensuring accuracy in prescriptions, subscriptions, and payments. Verified and matched prescription details with subscriptions before approving pharmacy fulfillment. Contacted patients to resolve discrepancies or missing payments, ensuring timely order processing.
  • A
    Customer Service Advisor
    Anthology Inc.
    Jul 2024 - Jan 2025 (7 months)
    Provide remote technical support to students and faculty, assisting with login and access issues related to the Blackboard platform. Handle account recovery requests, resolve escalated issues, and manage time-sensitive cases, ensuring high levels of customer satisfaction. Manage communications across various channels (phone, email) while coordinating with internal teams to ensure smooth support delivery.
  • O
    Senior Customer Service Representative
    OPTUM SAS
    Jun 2022 - May 2024 (2 years)
    Delivered remote assistance for medical claims and benefits inquiries, managing multiple requests and ensuring timely follow-ups. Processed customer requests and maintained detailed records for follow-up actions. Resolved complex inquiries efficiently while keeping customers informed, ensuring smooth operations and a positive experience.
  • C
    Team Leader
    Concentrix CVG Colombia
    May 2021 - Mar 2022 (11 months)
    Led a remote team of support agents, providing guidance and ensuring tasks were completed efficiently. Coordinated team schedules and managed virtual team meetings to ensure all goals were met and customers were supported. Assisted in organizing and prioritizing customer issues, helping ensure quick resolutions and high customer satisfaction.
  • C
    Technical Support - Back office advisor
    Concentrix CVG Colombia
    Jun 2018 - May 2021 (3 years)
    Provided remote technical support, assisting customers with hardware and software troubleshooting, and coordinating warranty replacements. Organized back-office processes and managed technical resources, ensuring smooth operations and timely issue resolution. Handled administrative tasks like logging issues, maintaining customer records, and ensuring the accuracy of data.