Jose Daniel Cerdas Miranda

Jose Daniel Cerdas Miranda  new_releases

About

Detail

Master Data Analyst en Lonza
Heredia, Heredia Province, Costa Rica

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Lonza
    Master Data Analyst
    Lonza
    May 2021 - Current (5 years 6 months)
  • Teleperformance Spain
    Quality Assurance Representative
    Teleperformance Spain
    Jan 2019 - Dec 2021 (3 years)
    - Call center agent quality assurance process for Viasat (customer), coordination with US Corporate office for quality parameters.
  • Dialog Direct
    Workforce Development Representative
    Dialog Direct
    May 2018 - Mar 2019 (11 months)
    - Workforce coordination as per management request, ensuring the exact quantity of agents were 'logged in' timely, as per call workload, maximizing productivity results.
  • Uber
    Entrepreneurship
    Uber
    May 2016 - Feb 2018 (1 year 10 months)
  • BAT
    Accounts Payable Team Leader
    BAT
    May 2015 - Current (11 years 6 months)
    - Main Achievements: managing Invoice Processing and Travel and Expense team of 5 FTE’s (4 Tier I Analysts and 1 Tier II Analyst). For Andean countries: PE, BO, EC & CO and CAD.
    - Team re-structured, allocating functions to specific tier levels creating career path, promotion of 1 FTE.
    - Process standardization for CAD taxes usage: HST, GST & PST, tax expertise generated for 1 FTE.
Education verified_user 0% verified
  • Universidad Castro Carazo
    Bachelor's degree, Law
    Universidad Castro Carazo
    Jan 2019 - Current (7 years 10 months)
  • Universidad de Costa Rica UCR
    Technical Degree (incomplete), Business Administration and Management
    Universidad de Costa Rica UCR
    Jan 2010 - Dec 2011 (2 years)
  • I
    Income Tax Costa Rica 2010-2011, Tax Law/Taxation
    ICS Consultores - Baker Tilly Internationa
    Jan 2010 - Dec 2010 (1 year)