Dante Ramirez
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Digital Client Experience Leader
France
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Résumé
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Digital Customer Experience Strategy (DX/CX)InterbankJan 2022 - Current (4 years 10 months)- CLM & Data Analyst | Growth & Experimentation Analyst | Technical Business DesignerInterbankJan 2021 - Jan 2022 (1 year 1 month)- I Project: CLM & Data Analyst at Rappibank (Neobank from The biggest Unicorn in Latam "Rappi") Database analysis, segmentation, clusterization (+7 clusters, +10 campaigns, +30 experiments)
- Campaign & Comms elaboration, trigger & analysis
- CAC distribution model elaboration & prognostication
Data & IA models preparation with DS Department
Transversal model segmentation for different areas such partnerships, CX, UXUI, Product & Growth
Retention programs & Benefits Club for TC users
Improve in +10% Credit Card Users and Debit Userd, +25% more transactions, +30% retention
II Project: Experimentation & Growth Analyst at Interbank (One of the biggest banks in Peru)
Experimentation Framework Devel - Lead Business DevelopmentDignifAIDec 2020 - May 2021 (6 months)- I have lead services and projects with social impact objectives in the Colombian-Venezuelan border.
- We service technology companies, academic institutions, and NGO organizations who are investing in, or validating, Machine Learning Models in the fields of Natural Language Processing (text) and/ or Computer Vision (Images)
- Business Development and Commercial Management: Analysis, implementation, and practical solutions through CRM software tools and innovation practices.
Planning of the area under agile and scrum methodologies, development of inbound strategy, and integration of departments within the company. Working with clients ranging from leading multinational companies to Medium-sized local companies in the agritec - ZLead of Business DevelopmentZagitasJun 2020 - Jan 2021 (8 months)- Business development and commercial management: Analysis, implementation, and practical solutions through
- CRM software tools and innovation practices. Planning of the area under agile and scrum methodologies, development of inbound strategy, and integration of departments within the company.
- Working with clients ranging from leading multinational companies to Medium-sized local companies in the retail sector, mass consumption, technologies, professional services, accounting, logistics, among others.
Generator of Opportunities and Partnership Management through the solutions offered by the company. Handling of Process Automation (RPA), Tableau, Power Bi, Rapid Miners, and Softomotive topics for professional use cases a - Ecosystem & Business Development SpecialistFast Forward AdvisorsApr 2020 - Jun 2020 (3 months)- LatAm Market Research (Frequent market research of the ecosystem looking to identify Lead Clients, Partners, Investors & Partnerships)
- Project Development & Execution (Contact & Industry Research, Sales & Marketing Materials, Mail Outreach, DataBase, Follow ups & Metrics, Meetings & Partnerships)
- Reports & Frameworks (Project reports based on Innovation & Open Innovation Framework)
Daily Agile work Methodology (Daily work based on agile & scrum methodology)
Accounting Responsible (Monthly company’s accounting revision)
Use of CRM & Internal ops tools on daily work (Hubspot, Mixmax, Asana, Slack, Trello, Gsuite, etc)
Funding Raising Boost & Search
Funding Competitions Management (Management on applica - FBusiness AnalystFast Forward AdvisorsJan 2020 - Apr 2020 (4 months)- Entrepreneurial Consultant; lean, tech-savvy and progressive thinking, with a strong hands-on approach to consulting and to value creation for our clients.
- I work with turn-key strategy and operations consulting packages based on best practice approaches or limit ourselves to deliver know how and "do" how to our clients through educational packages or workshops.
- Clients range from world leading SMEs to innovative and disrupting Startups based all over Europe and Asia. I haveexperienced also with US clients. I have cooperated with world-class business partners - Business Mentor & Project AssistantSilabuz.comMar 2018 - Mar 2020 (2 years 1 month)- Business Project Assistant for different high school programs such as the school start-up program, and business coach and mentor for different mentoring programs requested by big companies in Peru such as IBM, UTEC, UDEP, USIL, Intercorp, Inretail
Silabuz is a coding school that focuses on offering programming courses online. It connects Spanish-speaking Latin American students with professionals and online courses to learn or reinforce their skills and receive an education that is required for today’s digital world. - Account Administrative AssistantClinica VesalioMar 2017 - Jun 2019 (2 years 4 months)- Account Assistant working mainly in payrolls and contracts. Process management of payments looking for new solutions.
- Responsible of montly accounting I have analyzed financially different projects for the company
Education
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- Master's degree, International Business DevelopmentICN Business SchoolAug 2022 - May 2023 (10 months)
- 국Diplomatura, Entrepreneurship/Entrepreneurial Studies국민대학교Jan 2016
- MExchange Student, International BusinessMyongji UniversityJan 2016 - Jan 2017 (1 year 1 month)
- Bachelor of ArtsSan Ignacio UniversityJan 2014 - Jan 2018 (4 years 1 month)
- Bachelor's Degree, Economics and International BusinessUniversidad San Ignacio del LoyolaJan 2014 - Jan 2019 (5 years 1 month)