Operations & Implementation Manager with +4 years of experience leading SaaS deployments, process optimization, and customer onboarding, especially in the payments industry.I have successfully launched and scaled operations in new markets such as Brazil and Mexico, leading end-to-end software implementations, from client onboarding to API integrations, payment reconciliation, and operational workflows.My strength lies in understanding client pain points, designing tailored solutions, and ensuring seamless delivery in complex environments. I've worked closely with companies across the insurance, credit, and real estate sectors, helping them optimize collections, improve payment processes, and drive operational efficiency.Skilled in tools like HubSpot, Metabase, SQL, Python, Notion, Workato, Jira, GCP, and multiple ERP systems (SAP, Sienge, among others). Comfortable working with API-driven environments and technical teams.I'm fluent in Spanish and Portuguese and have an intermediate level of English, looking forward to contributing to SaaS companies operating globally.
